ServiceNow Product Owner
TechAIVV Technologies · Pune · onsite · Posted 43d ago
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About this role
ServiceNow Product Owner / Product Manager – Cloud Platform
Location: Kharadi, Pune
Work Mode: Hybrid – Minimum 3 days WFO at UBS Office
Experience: 10–15 Years
Role Summary
We are looking for an experienced ServiceNow Product Owner / Product Manager to own the strategy, roadmap, governance, adoption, and continuous improvement of the ServiceNow Cloud Platform.
The ideal candidate should have strong ServiceNow product/platform ownership experience, stakeholder management skills, and exposure to enterprise transformation initiatives.
This is not a Project Manager-only role; candidates must demonstrate genuine Product Ownership / Product Management experience within the ServiceNow ecosystem.
Key Responsibilities
- Own and manage the ServiceNow product vision, strategy, roadmap, and backlog.
- Drive ServiceNow platform adoption, standardization, governance, and continuous improvement.
- Engage with business stakeholders, leadership, architects, engineering teams, and vendors to identify business requirements and automation opportunities.
- Define and track product KPIs, SLAs, platform health, adoption, and business outcomes.
- Evaluate new ServiceNow releases, features, and modules and identify opportunities to improve platform value.
- Drive ServiceNow implementation, migration, upgrade, and transformation initiatives.
- Work closely with Product Owners, Architects, Developers, BAs, QA, Security, and Operations teams.
- Ensure platform solutions align with enterprise architecture, security, compliance, audit, and governance standards.
- Drive technical debt reduction, platform modernization, and sustainable OOTB-first ServiceNow practices.
- Participate in Agile/Scrum ceremonies, release planning, backlog prioritization, and stakeholder governance.
Mandatory Skills / Experience
- 10–15 years of overall experience.
- Strong experience in ServiceNow Product Management / Product Ownership / ServiceNow Platform Management.
- 5+ years of experience managing ServiceNow implementations, enhancements, or platform initiatives.
- Strong understanding of ServiceNow platform capabilities, enterprise automation, and cloud transformation.
- Experience with product roadmap, backlog prioritization, stakeholder management, governance, and platform adoption.
- Good understanding of Agile/Scrum, SDLC, and ServiceNow reporting/analytics.
- Strong communication and executive stakeholder management skills.
Note: No Project Manager candidates should apply, this role is strictly for ServiceNow Product Owner / Manager
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