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    Job · 19422298

    Fujitsu logo

    ServiceNow Presales Solution Architect

    Fujitsu · Bengaluru · onsite · Posted 24d ago

    Undisclosed10–15 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    ServiceNow Presales Solution Architect
    Level: FJ12 | Experience: 10+ years | Location: Flexible, with travel as required

    Suggested level
    Senior Consultant/PresalesArchitect
    Experience
    10+ years in IT, including strong ServiceNow consulting, process design, solutioning, and presales experience
    Primary focus
    Platform architecture, integration, security, data, automation, technical estimation, and end-to-end presales, service design, and value realization
    Key domains
    ITSM, ITOM, SPM/ITBM, CSM, HRSD, SecOps, GRC, Asset Management, and Enterprise Service Management as relevant


    Job Summary
    Lead the end-to-end solutioning of ServiceNow opportunitiesfrom client discovery and solution design through estimation, proposal, bid defence, and transition to delivery. The role converts business and service-management needs into a practical platform roadmap, implementation approach, managed-services model, and measurable value case


    Key Responsibilities
    • Lead qualification, discovery workshops, solution design, estimation, proposal development, demonstrations, bid defence, and delivery handover.
    • Assess client processes, platform maturity, pain points, governance, data readiness, user experience, and transformation priorities.
    • Design fit-for-purpose solutions across ITSM, ITOM, SPM, CSM, HRSD, SecOps, GRC, Asset Management, and Enterprise Service Management.
    • Translate requirements into process designs, user journeys, platform capabilities, integrations, scope, roadmap, and operating model.
    • Define assumptions, dependencies, risks, responsibilities, effort, team structure, commercials, and delivery approach.
    • Create RFP responses, statements of work, solution narratives, estimates, benefit cases, and executive presentations.
    • Work with technical, delivery, commercial, partner, and client teams to ensure the solution is scalable, secure, commercially sound, and delivery-ready.
    • Develop reusable propositions, estimation models, workshop assets, and industry-specific ServiceNow solutions.


    Presales Solution Expertise
    • Strong ITservice managementprocess design experience and practical knowledge of ITIL-aligned operating models.
    • Deep functional knowledge of ITSM, ITOM, and Strategic Portfolio Management / ITBM, with broader awareness of adjacent ServiceNow workflows.
    • Strong experience with ServiceNow implementation, development, upgrades, maintenance, platform administration, and technical architecture.
    • Hands-on knowledge of ServiceNow scripting and configuration, including JavaScript, Glide APIs, client and server-side components, security rules, flows, notifications, import sets, and custom applications.
    • Deep integration knowledge covering REST, SOAP/WSDL, JSON, MID Server, Integration Hub, authentication patterns, error handling, monitoring, and integration support
    • Experience defining service catalogs, request models, CMDB governance, service mapping outcomes, asset processes, metrics, SLAs, dashboards, reporting, and Performance Analytics requirements.
    • Understandingplatform implementation lifecycle, upgrades, release governance, testing, training, organizational change, adoption, and managed-service operations.
    • Proven experience estimating functional scope andidentifyingcost drivers, risks, dependencies, exclusions, and conditionsrequiredfor a credible commercial model.


    Qualifications / Certifications
    • Bachelor''s degree in business, Engineering, Computer Science, Information Systems, or a related discipline; equivalent relevant experience may be considered.
    • 10+ years of IT experience with significant ServiceNow consulting, process transformation, solutioning, or presales responsibility.
    • 5+ years of ITservice managementprocess design experience and strong exposure to ServiceNow implementations or transformations.
    • ServiceNow Certified System Administratorpreferred;one or more relevant Certified Implementation Specialist credentials strongly preferred.
    • ITIL certificationis stronglypreferred; process, architecture, agile, project, change-management, or business-analysis certification isadvantageous.
    • Experience in at least 2-3 end-to-end ServiceNow implementation or major transformation and multiple complex presales pursuits is preferred.


    SOFT SKILLS SUCCESS MEASURES
    • Excellent written, oral, presentation, facilitation, and executive stakeholder-management skills.
    • Strong analytical, troubleshooting, estimation, decision-making, and structured problem-solving capability.
    • Quality-oriented mindset with disciplined production of proposals, architectures, estimates, assumptions, and delivery-ready artifacts.
    • Collaborative teamplayerswho can mobilize matrix teams, manage competing priorities, and work effectively across cultures and time zones.
    Relocation Supported: Yes
    Visa Sponsorship Approved: No
    At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it''s the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.

    Sourced from naukri

    Skills

    AutomationitsmAgileIntegration HubGlideapisAsset ManagementgrcCMDBintegrationsAnalyticsError HandlingJSONitomITBMEnterprise Service ManagementJavascriptArchitecturemaintenanceAdministrationLead Qualification

    About Fujitsu

    Fujitsu logo

    Fujitsu

    IT Services & Consulting

    10.6k+

    employees

    1935

    91 years old

    Bangalore/Bengaluru, Karnataka

    India

    About

    Fujitsu makes the world more sustainable by building trust in society through innovation.

    Industries

    IT Services & ConsultingSoftware Product

    Employee ratings

    2,953 reviews

    3.8/ 5

    Culture

    3.8

    Career growth

    3.0

    Work-life

    4.1

    Employees rate it well for

    Work Life Balance447Work Culture271Senior Management265Salary223Job Security187

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