ServiceNow Practice Lead
Advance Auto Parts · Bengaluru · onsite · Posted 50d ago
Undisclosed16–25 yrsfulltimeSourced from
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About this role
Job Summary
We are seeking a visionary and dynamic professional to lead our ServiceNow Practice. The Head of the ServiceNow Practice at ANSR will play a pivotal role in setting the vision, building capacity, and driving excellence in the ServiceNow practice. This leadership position requires a strategic mindset, deep expertise in ServiceNow solutions, and a proven track record in establishing and scaling Centers of Excellence (COEs).
Responsibilities - Strategic Leadership
- Develop and execute a comprehensive strategy for the ServiceNow Practice in alignment with organizational goals and ServiceNow capabilities.
- Drive the co-curation of new products and solutions tailored for GCCs, fostering innovation and efficiency.
- Now Centers of Excellence (COEs)
- Oversee the establishment and management of NOW COEs in GCCs, ensuring seamless integration with ServiceNow best practices.
- Lead Consulting and Seed Teams to accelerate the setup and operation of COEs, driving high-quality service delivery.
- Staff Augmentation Services
- Implement and manage ServiceNow staff augmentation services for GCCs in India, ensuring flexible capacity and rapid resource deployment.
- Optimize resource allocation to accelerate project delivery and meet dynamic business demands effectively.
- Talent Management
- Recruit, train, and manage a team of high-caliber professionals, specifically NOW-trained employees for GCC COEs.
- Foster a culture of continuous learning and development to ensure the team stays ahead of industry trends.
- Re-platforming Initiative
- Oversee the strategic re-platforming of service delivery to the NOW platform, consolidating the entire service portfolio on Now Global Business Services (GBS).
- Ensure a unified and connected end-to-end experience for customers, optimizing operational efficiency.
- Experience and Requirements
- Proven experience in a leadership role within the IT services industry, with a focus on ServiceNow solutions and GCC operations.
- Strong understanding of Global Capability Centers, staff augmentation, and project delivery in a multinational context.
- Demonstrated success in establishing and scaling NOW Centers of Excellence.
- Excellent strategic planning and execution skills.
- Exceptional leadership and team management capabilities.
- Effective communication skills with the ability to engage and influence stakeholders at all levels.
- Bachelor degree in Computer Science engineering or certification in related fields
- Masters in Business Administration will be a plus
If you are a strategic leader with a passion for driving innovation and excellence in GCCs leveraging ServiceNow, we invite you to apply for this exciting opportunity. Join us in shaping the future of ServiceNow practice at ANSR.
Sourced from naukri
Skills
Servicenowservice deliveryService qualityteam managementTalent Acquisitionstrategic planningTalent managementLearning And DevelopmentCommunication SkillsProject DeliveryoperationsAdministrationIT Services
About Advance Auto Parts
Advance Auto Parts
Auto Components
322
employees
1932
94 years old
Hyderabad, Telangana
India
₹19.5L PA avg
Avg at Advance Auto Parts
About
Advance Auto Parts is a prominent automotive aftermarket retailer, providing a wide range of parts and accessories to both DIY customers and professional installers across the U.S.
Industries
Auto ComponentsRetailFashion & Textile
Employee ratings
10 reviews
3.4/ 5
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3.2
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3.4
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