ServiceNow Platform Engineer

Job Description

Platform Engineer (Operations) - ServiceNow

Job Characteristics:

Responsible to install, plan, implement, oversee, and maintain technology platforms. This includes providing technical and procedural direction for the actual implementation of the infrastructure, as well as interface with internal users, engineers and other technical staff to understand and meet their requirements. Ensure business continuity in the appropriate technology by ensuring systems are to optimize performance and to initiate recovery action after system failures. Provides support and problem resolution on most communication problems. Competent to work on most phases of system but may require some instruction and guidance in other phases. Creates and modifies production procedures and standards. Specializations in this family include (but are not limited to) Network, Server, Mobility, Microsoft Platforms, etc. Scripting, programming, and infrastructure as code.

 

Education/Work Experience:

Typically requires a degree and 3-4 years of experience; or no degree and 5-8 years combined education and equivalent work experience (typically 1 year experience = 1 year education). Independence Level/Reports to:

Applies advanced knowledge of job area typically obtained through advanced education and work experience. Normally reports to Platform Engineering Manager.

 

Additional Job Description

This role will be joining the ServiceNow Platform Operations team. In this position you will work with end-users, analysts, IT teams and key stakeholders to implement/execute for a minimum of 2 areas – APO, ITSM, HR, CSM, ITOM, and/or CMDB solutions - leveraging technical best practices to deliver out-of-the-box and custom solutions to our customers on the ServiceNow platform. We are looking for a team member who is innovative, eager, driven and motivated to rise to the challenges of a continuously evolving technological industry, and who wants to make an impact on the user experience of the businesses globally.

 

What You Will Do:

Perform day to day support, administration and maintenance of the ServiceNow platform including

Mid-servers and integration points

Partners closely with the business and IT teams to gather input to support ongoing business needs for

ServiceNow configuration, implementation, and support

Work with associates to troubleshoot and resolve incidents related to the ServiceNow platform

Troubleshoot bugs, fix defects, support users and build enhancements for applications built in the

platform

Provide guidance within the platform to design and implement ongoing improvements for a portfolio

of processes

Duties and responsibilities can be any combination of development as it relates to ServiceNow

modules, tables, and system policies

Develop reports for management on SLAs/KPIs as they pertain to service delivery

Develop clear and concise technical and process documentation

Work with various project teams on implementing ServiceNow code for releases, upgrades, and clones

Manage out-of-the-box functionality and perform necessary enhancements, upgrades, and  

maintenance.

Work with platform architects to define the physical design, and with analysts and product managers

to understand the requirements of technical solutions

Monitors the health, usage, and overall compliance of ServiceNow and its applications

Evaluate and make recommendations on techniques, practices or technologies that would improve

functionality and the overall end-user experience

Partner with leadership to drive towards implementation of the platform roadmap

Train the junior members of the team on subject matter expertise to ensure continuous learning

Minimum Requirements:

Certified ServiceNow System Administrator

Bachelor’s degree in computer science or related field

3-4 years of experience supporting implementation, administration, configuration, and development on the ServiceNow platform in a medium or large enterprise organization

1-2+ years of experience with ServiceNow workflows or Flow Designer

Experience configuring and implementing ServiceNow out-of-box applications such as

APO/ITSM/ITOM/HR/CSM/SPM/PA/APM/AI Agents

Experience working with ServiceNow in a large enterprise

Experience educating internal or external customers in best practice design

Experience migrating data into ServiceNow application

Familiarity working in an Agile environment with focus in SCRUM methodologies.

Experience working with Business Rules, Script Includes, Access Control Lists, Scheduled Job, UI

Actions, Client Scripts, Catalog Client Scripts, UI Scripts, UI Policies and Catalog UI Policies

Integrated ServiceNow instance with 3rd party application

Experience on Catalog Item, Record Producer, Order Guide, Workflow and Inbound Email Actions.

Experience with Automation, Scheduled Jobs, Events and Email Notifications, Email Scripting, Email

Templates.

Excellent experience in ServiceNow Administration and Production support

Experience with implementing update sets, batch sets, and per scrum release methodology

Experience with ServiceNow instance cloning, system patching, and upgrades

Worked with transform maps, data sources, import set and different transform scripts for data loads

and management

Ability to work independently and with team

Excellent problem-solving skills and attention to detail

Preferred Requirements:

ServiceNow – Accounts Payable Operations Experience

ServiceNow – Certified Implementation Specialist