KOLKATA · FULLTIME
ServiceNow Platform Engineer
IFS India Mercantile
Kolkata · onsite · Posted 44d ago
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Undisclosed4–9 yrsfulltimeKolkata
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Section · 01
About this role
Job Description
As our ServiceNow Platform Engineer, you be part of our Solution Centre of Excellence team where we strongly believe that working hard and having fun are two compatible elements.
We are looking for a proactive and experienced ServiceNow Platform Engineer to join our team and play a key role in supporting our ServiceNow instance. You will act as a trusted advisor to stakeholders, bringing support expertise to the team.
Key Responsibilities:
Troubleshooting and issue resolution
Responsible for diagnosing and fixing issues identified with our ServiceNow instance to minimise disruptions and keep systems fully operational.
Responsible for diagnosing and fixing issues identified with our ServiceNow instance to minimise disruptions and keep systems fully operational.
Effective case management
Escalate unresolved or complex incidents to L3 support when the issue requires code or configuration changes.
System maintenance
Perform routine maintenance tasks to prevent issues before they arise.
Escalate unresolved or complex incidents to L3 support when the issue requires code or configuration changes.
System maintenance
Perform routine maintenance tasks to prevent issues before they arise.
Documentation and reporting
Documentation is vital - keeping detailed records of technical issues, solutions provided and system updates helps technical support specialists maintain consistent support and communication with other technical teams.
Documentation is vital - keeping detailed records of technical issues, solutions provided and system updates helps technical support specialists maintain consistent support and communication with other technical teams.
Development Configuration
Provide support to the development to help to implement configuration and minor development changes
Provide support to the development to help to implement configuration and minor development changes
User support and training
Assisting users with understanding and using technology effectively is a major focus, including providing training on new systems and software. Qualifications
Assisting users with understanding and using technology effectively is a major focus, including providing training on new systems and software. Qualifications
Requirements
- 4+ years of experience working with ServiceNow CSM and ITSM.
- Strong understanding of customer service workflows and ServiceNow capabilities.
- Awareness of ServiceNow ITOM and its integration points.
- Proven ability to manage multiple tasks and stakeholders in a fast-paced environment.
- Excellent interpersonal, communication, and documentation skills.
- Strong team player with experience working in global delivery models.
Qualifications:
- ServiceNow Certified System Administrator (CSA)
- ITIL Foundation certification.
- Experience with Agile methodologies (Scrum, Kanban).
- Degree in Computer Science, Information Systems, or equivalent experience.
- Proven experience working with enterprise-scale applications.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
Customer ServiceKanbanServicenowitsmAgileScrumsystem administratorcase managementServiceNow PlatformServiceNow ITOMglobal deliverySystem maintenanceroutine maintenanceitomL3 Supportmaintenance
Section · Company
About IFS India Mercantile
IFS India Mercantile
Pune
IN
₹5.5L PA avg
Avg at IFS India Mercantile
About
We are giving below a brief about our company - SNM
We are a Marketing Organization, operated under S.N. Mercantile India Private Limited & Fushun Cranes India Pvt. Ltd, since 2005- Total 18 years, SNM have sold and serviced more than 4000 machines.
We are a Marketing Organization, operated under S.N. Mercantile India Private Limited & Fushun Cranes India Pvt. Ltd, since 2005- Total 18 years, SNM have sold and serviced more than 4000 machines.
Industries
Information TechnologyOutsourcingWeb Development
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