Servicenow Platform Developer

Role & responsibilities

Key Responsibilities

• Design, develop, and deploy custom applications, modules, and enhancements on the ServiceNow platform aligned with HOS onboarding requirements.
• Own end-to-end technical delivery: requirement analysis, low-level design, development, unit testing, code review, deployment, and hyper-care.
• Build server-side (Business Rules, Script Includes, Scheduled Jobs) and client-side (Client Scripts, UI Policies, UI Actions) logic using Glide APIs and JavaScript.
• Develop and manage integrations with third-party systems using REST/SOAP web services, IntegrationHub, MID Server, and custom spokes.
• Implement Access Control Rules (ACLs), roles, and data segregation to meet security and compliance requirements.
• Lead performance tuning, technical debt reduction, and platform upgrade activities across releases.
• Enforce ServiceNow best practices, coding standards, and Technical Governance across the delivery team.
• Collaborate with architects, process consultants, and stakeholders

Mandatory Skills and Experience

• 6 to 9 years of hands-on ServiceNow platform development experience across multiple full-lifecycle implementations.
• Strong expertise in JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and Scheduled Jobs.
• Proven experience with Flow Designer, Workflow Editor, IntegrationHub, REST/SOAP integrations, and MID Server configuration.
• Deep working knowledge of ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog).
• Experience with Service Portal development (AngularJS, Bootstrap, HTML5, CSS3) and exposure to UI Builder / Next Experience.
• Solid understanding of CMDB, CI Class Manager, Discovery, and Service Mapping concepts.
• Experience implementing ACLs, roles, domain separation, and data policies for enterprise-scale instances.
• ServiceNow Certified Application Developer (CAD) certification is mandatory.
• Experience with Agile / Scrum delivery, Git-based source control, and CI/CD pipelines for ServiceNow.

Preferred / Good-to-Have Skills

• ServiceNow Certified System Administrator (CSA).
• Exposure to ITOM (Discovery, Service Mapping, Event Management), SecOps, HRSD, or CSM.
• Experience with Performance Analytics, Reporting, and Dashboards.
• Familiarity with ATF (Automated Test Framework), Update Sets, and Application Repository.
• Understanding of ITIL v4 framework and process design.

Soft Skills and Behavioural Competencies

• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent verbal and written communication in English.
• Ability to translate business requirements into scalable technical solutions.
• Ownership mindset with the ability to lead technical discussions and mentor junior engineers.
• Collaborative team player comfortable working in a distributed, multi-cultural environment.

Education

• Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related discipline.

What We Offer

• Exposure to large-scale, enterprise ServiceNow implementations and modern platform capabilities.
• Continuous learning through certifications, training, and technology forums.
• Competitive compensation, benefits, and a collaborative work culture.

Preferred candidate profile