Servicenow Platform Architect

As a ServiceNow Platform Architect,

• will be the trusted advisor to clients, guiding them on the architecture, maturity, and governance of the Now Platform.
• will work closely with executive stakeholders, platform owners, and development teams to define technical strategies that align with business goals and industry best practices.
• focused on long-term platform health, reducing technical debt, and driving adoption of new features (including AI and LLM capabilities)
• Define the end-to-end technical strategy for ServiceNow, ensuring scalability, security, and performance across multiple modules (ITSM, ITOM, CMDB/CSDM, IRM, HRSD, CSM, SPM, SecOps, Creator Workflows, etc).
• Establish and enforce technical governance, including instance strategy, platform guardrails, naming conventions, and coding standards.
• Proactively identify and remediate technical debt, ensuring adherence to out-of-the-box capabilities to minimize customization.
• Collaborate with Enterprise Architects to position ServiceNow as a digital transformation standard integrated with core enterprise systems (e.g., SAP, Workday, Azure).
• Translate business objectives into actionable, phased technical roadmaps.
• Provide technical leadership, guidance, and mentorship to ServiceNow developers and administrators.
• Evaluate and recommend new ServiceNow capabilities, focusing on GenAI, agentic automation, and Now Assist.
• Create and maintain high-level design (HLD) documentation, architectural diagrams, and best-practice guides
• Evangelize ServiceNow to various department within customer organization outside of IT Infrastructure.
• Identify and adopt best practices to manage customizations.
• Lead POC/pilot effort of new capabilities/product features

Desired Competencies (Technical/Behavioral Competency)

Must-Have

1. 8+ years of technical expertise in ServiceNow ecosystem
2. At least 2 implementation project experience one of which is for large customer.
3. Strong knowledge of ServiceNow Platform
4. At least 4+ years specialized in ServiceNow architecture, design, and implementation.
5. Certifications: Certified Technical Architect (CTA) or Certified Master Architect (CMA), ServiceNow Certified Application Developer (CAD), Certified Implementation Specialist (CIS) in one or more modules
6. In-depth knowledge of JavaScript (server/client), Glide APIs, Script Includes, Business Rules, Flow Designer, and Service Portal.
7. Strong expertise in CMDB/CSDM, Instance Strategy, Security, and Integrations (REST/SOAP, IntegrationHub).
8. Exceptional communication skills, with the ability to present technical concepts to C-level stakeholders.
9. Experience with ServiceNow modules like ITSM, CMDB/CSDM, IRM, ITOM, HRSD, SecOps, SPM, CSM, and Creator Workflows, etc
10. Strong experience in integrating ServiceNow platform with other enterprise systems using various integration mechanisms
11. Experience with upgrades, simplification of customizations
12. Ability to work in a consulting & advisory role with clients
13. Ability to work as Expert guide
14. Experience with Agile & DevOps

Good-to-Have

Minimum 2 mandate details are mandate with two or 3 liners.

1. Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations.
2. Experience with multiple ServiceNow modules
3. Experience with other platform integrations in Enterprise landscape
4. Experience with Automated Test Framework (ATF) and DevOps/CI/CD pipelines.
5. Experience implementing Now Assist
6. BFSI Industry-specific experience