{"@context":"https://schema.org","@type":"JobPosting","title":"Servicenow Lead","description":"

Roles and Responsibilities :

Lead the development of ITSM solutions using ServiceNow platform, ensuring alignment with business requirements and industry standards.
Collaborate with cross-functional teams to design, implement, and maintain IT service management processes, including incident management, problem management, change management, and release management.
Develop and maintain CMDB (Configuration Management Database) for accurate tracking of hardware assets, software licenses, and other configuration items.
Provide technical leadership to junior team members on best practices for ITSM implementation using ServiceNow.

Job Requirements :

8-15 years of experience in IT services & consulting with expertise in ITSM (ITIL v3/4 certified).
Strong understanding of JavaScript programming language for custom scripting in Servicenow platform.
Experience with implementing CMDB solutions using various tools such as BMC Atrium or ServiceNow Asset Management.

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