ServiceNow - Lead

About the Company:

Headquartered in California, U.S.A., GSPANN provides consulting and IT services to global clients. We help clients transform how they deliver business value by helping them optimize their IT capabilities, practices, and operations with our experience in retail, high-technology, and manufacturing. With five global delivery centers and 2000+ employees, we provide the intimacy of a boutique consultancy with the capabilities of a large IT services firm.

Role: ServiceNow Lead/Architect

Experience: 6 Years -15 Years

Location: Gurugram/Hyderabad

Key Responsibilities

• Lead the architecture, design, and implementation of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and other modules.
• Collaborate with stakeholders to gather requirements and translate them into scalable, secure, and high-performing ServiceNow designs.
• Define and enforce best practices for ServiceNow development, integration, and configuration.
• Provide technical leadership and mentorship to developers and administrators.
• Drive platform upgrades, performance tuning, and roadmap planning.
• Ensure compliance with security and governance standards.

Required Skills & Qualifications

• Proven experience as a ServiceNow Architect with deep knowledge of ServiceNow platform capabilities.
• Hands-on expertise in ServiceNow modules like ITSM, ITOM, CMDB, Flow Designer, and IntegrationHub.
• Strong understanding of scripting (JavaScript, Glide API), REST/SOAP integrations, and MID Server configurations.
• ServiceNow Certified System Administrator and Certified Implementation Specialist (CIS) in at least one module.
• Excellent communication and stakeholder management skills.

Why choose GSPANN

We GSPANNians are at the heart of the technology that we pioneer. We do not service our customers, we co-create.

With the passion to explore solutions to the most challenging business problems, we support and mentor the technologist in everyone who is a part of our team. This translates into innovations that are path-breaking and inspirational for the marquee clients, we co-create a digital future with.

GSPANN is a work environment where you are constantly encouraged to sharpen your abilities and shape your growth path, We support you to become the best version of yourself by feeding your curiosity, providing a nurturing environment, and giving ample opportunities to take ownership, experiment, learn and succeed.

We're a close-knit family of more than 2000 people that supports one another and celebrates successes, big or small. We work together, socialize together, and actively serve the communities we live in.

We invite you to carry forward the baton of innovation in technology with us.

At GSPANN, we do not service. We Co-create.

Discover your inner technologist - Explore and expand the boundaries of tech innovation without the fear of failure.

Accelerate your learning - Shape your career while scripting the future of tech. Seize the ample learning opportunities to grow at a rapid pace

Feel included - At GSPANN, everyone is welcome. Age, gender, culture, and nationality do not matter here, what matters is YOU

Inspire and Be Inspired - When you work with the experts, you raise your game. At GSPANN, you're in the company of marquee clients and extremely talented colleagues

Enjoy Life - We love to celebrate milestones and victories, big or small. Ever so often, we come together as one large GSPANN family

Give Back - Together, we serve communities. We take steps, small and large so we can do good for the environment, weaving in sustainability and social change in our endeavors.

We invite you to carry forward the baton of innovation in technology with us.

Let's Co-create.