NOIDA · FULLTIME
ServiceNow Lead - ITOM, CMDB & MID Server
Prismberry
Noida · onsite · Posted 5d ago
Sourced from
Undisclosed8–13 yrsfulltimeNoida
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Section · 01
About this role
8+ Years 1 Position
Key Responsibilities - ITOM CMDB Focus
- Support and enhance ServiceNow ITOM and CMDB capabilities, including Discovery and Service Mapping.
- Assist with CMDB data modeling, CI classes, relationships and standards aligned to CSDM.
- Troubleshoot discovery issues, identification and reconciliation conflicts, and data quality concerns.
- Configure and support MID Servers and ITOM data sources.
- Assist with integrations using REST/SOAP APIs .
- Strong hands-on experience with ServiceNow ITOM and CMDB.
- Deep understanding of:
- CI classes and relationships
- Identification reconciliation rules
- Discovery schedules and patterns
- CSDM concepts (Foundation, Design, Manage technical services)
- Experience supporting enterprise-scale CMDB implementations .
- Work with clients and provide leadership on ITSM best practices.
- Gather and understand requirements from clients.
- Conduct gap analysis and assessments to identify the delta between ServiceNow and ITSM processes.
- Design, develop and implement ServiceNow ITSM solutions.
- Develop and test all ServiceNow and ITSM Applications Suite implementations.
- Install and configure the ServiceNow infrastructure environment.
- Assist in designing, developing and demonstrating the product.
- Participate in project team collaboration sessions with PM, ITTL engineers and administrators.
- Provide support for existing production applications and recommend opportunities for enhancements.
- Bachelors degree or equivalent work experience in a related technical field.
- 2+ years of hands-on implementation experience with ServiceNow products.
- 2+ years of experience developing with the ServiceNow software suite.
- Experience in upgrades to ServiceNow.
- ITIL v3 Foundation Certified.
- Knowledge and experience with web development (HTML, JavaScript, C++, HTTP).
- Knowledge of major tasks, deliverables, formal methodologies and disciplines for delivering new and enhanced applications.
- Experience with IT Service Management, service desk, asset management, incident management and change management via ServiceNow is preferred.
- Experience setting up ServiceNow Catalogs .
- Strong troubleshooting, documentation and cross-team collaboration skills.
- ServiceNow ITOM
- CMDB
- Discovery
- CSDM
- MID Server
ServiceNow ServiceNow Integration Tech Lead
8+ Years
Own ServiceNow integrations with Microsoft, Azure, SuccessFactors and SAP using IntegrationHub spokes, scripted REST APIs and MID Servers.
IntegrationHub Flow Designer REST / SOAP Transform Maps
View JD
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
data qualityitsmIncident ManagementMid Serverapisit service managementAsset Managementgap analysisproject teamCMDBintegrationsChange ManagementItil V3MappingHTMLitomCSDMJavascriptMicrosoft AzureData Modeling
Section · Company
About Prismberry
Prismberry
IT Services & Consulting
200
employees
2018
8 years old
Noida, Uttar Pradesh
India
₹11L PA avg
Avg at Prismberry
About
Prismberry focuses on advanced software solutions, utilizing AI, cloud technologies, and data analytics to meet the evolving needs of technology-driven clients.
Industries
Information TechnologyInternetSoftware
Employee ratings
10 reviews
2.9/ 5
Culture
3.3
Career growth
2.6
Work-life
3.5
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