ServiceNow Lead Developer / Architect

Position Overview

We are looking for an experienced ServiceNow Lead Developer / Architect to join our growing team and take ownership of designing, developing, and delivering enterprise-grade ServiceNow solutions.

This role is ideal for a senior ServiceNow professional who can go beyond hands-on development someone who can think architecturally, challenge design decisions, provide technical leadership, and build scalable solutions across the ServiceNow platform.

Key Responsibilities

• Lead the architecture, design, development, and implementation of enterprise ServiceNow solutions.
• Translate business requirements into scalable and maintainable ServiceNow technical solutions.
• Provide technical leadership and guide developers on best practices, architecture, and implementation approaches.
• Design and develop custom applications, workflows, integrations, and platform solutions.
• Review existing ServiceNow implementations and identify opportunities for optimization and modernization.
• Define technical architecture, integration patterns, data models, security considerations, and development standards.
• Lead integration of ServiceNow with enterprise applications using REST, SOAP, and other integration technologies.
• Develop and review ServiceNow scripts using JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, and related platform capabilities.
• Work closely with business stakeholders, functional consultants, developers, and technical teams.
• Perform technical design reviews, code reviews, troubleshooting, and performance optimization.
• Ensure solutions follow ServiceNow best practices, governance, security, scalability, and upgradeability standards.
• Stay current with ServiceNow platform capabilities, emerging technologies, and AI-driven features such as Now Assist.

Required Technical Skills

• 12+ years of hands-on ServiceNow experience.
• Strong understanding of the overall ServiceNow platform and enterprise architecture.
• Proven experience in ServiceNow architecture, application design, and development.
• Strong hands-on experience in at least 2 of the following ServiceNow areas/modules:
  
• ITSM
• ITOM
• CMDB
• SPM
• Now Assist
• ServiceNow Integrations
• Custom Applications
• Strong proficiency in JavaScript and ServiceNow scripting.
• Strong knowledge of Glide APIs and ServiceNow development frameworks.
• Hands-on experience with REST/SOAP integrations and enterprise application integrations.
• Experience designing scalable and reusable ServiceNow solutions.
• Strong understanding of ServiceNow data models, workflows, security, configuration, and customization.
• Experience with technical documentation, solution design, and architecture standards.

Leadership & Architecture Skills

We are looking for someone who can:

• Think beyond individual development tasks and understand the overall solution architecture.
• Challenge existing technical and design decisions when required.
• Make informed architecture and technology recommendations.
• Lead technical discussions with stakeholders and development teams.
• Mentor and guide ServiceNow developers.
• Identify risks, dependencies, and scalability concerns early.
• Balance business requirements with ServiceNow best practices.
• Build solutions that are secure, scalable, maintainable, and upgrade-friendly.

Preferred Qualifications

• ServiceNow Certified Application Developer (CAD) and/or Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist (CIS) certifications.
• ServiceNow Certified Technical Architect (CTA) or architecture-related certification is a plus.
• Experience working on large-scale enterprise ServiceNow implementations.
• Experience with ServiceNow upgrades, migrations, platform modernization, or optimization projects.
• Exposure to ServiceNow AI capabilities and Now Assist is an advantage.

Ideal Candidate

The ideal candidate is a senior ServiceNow technical leader who combines strong hands-on development expertise with architecture and solution-design capabilities.

You should be comfortable taking ownership of complex technical problems, working with multiple stakeholders, guiding development teams, and making architecture decisions that support long-term business and technology goals.

Why Join Us?

• Opportunity to work on enterprise-scale ServiceNow solutions.
• Strong technical ownership and architecture exposure.
• Opportunity to work across multiple ServiceNow modules and integrations.
• Leadership role with significant influence over solution design and technical direction.
• Collaborative environment with opportunities to work on modern ServiceNow capabilities, including AI-driven solutions.