ServiceNow ITSM Lead

We are looking for a ServiceNow ITSM / Technical Service Owner to manage the overall ServiceNow landscape and day-to-day technology operations.

Key Responsibilities:

• Manage ServiceNow ITSM, CMDB, CSDM and IRM/GRC landscape.
• Own Change & Release Management, including conflicting/high-risk changes.
• Support SOX Audit / ITGC, coordinate with external auditors and manage audit requirements.
• Monitor and manage Vulnerability Management results and remediation.
• Manage ServiceNow lifecycle, middleware instances and integrations.
• Provide day-to-day technical support and coordinate with ITSM teams/stakeholders.
• Maintain CMDB integrity, governance and ServiceNow platform continuity.
• Work closely with Shikha/ITSM team, technology teams, auditors and other stakeholders.

Must Have: ServiceNow ITSM, CMDB/CSDM, IRM/GRC, Change Management, Release Management, Vulnerability Management, ITIL, and Technical Service Ownership.

Preferred: SOX Audit/ITGC, external auditor management, middleware/integration experience.

Note: Looking for a ServiceNow technology/operations SME or Technical Service Owner, not a pure Developer or Architect.