ServiceNow ITSM & ITOM Developer

Role Overview

We are looking for an experienced ServiceNow ITSM & ITOM Developer with strong hands-on experience in designing, developing, configuring, and maintaining solutions on the ServiceNow platform.

The ideal candidate will have solid expertise across ITSM, ITOM, CMDB, Discovery, Event Management, Service Mapping, integrations, and workflow automation. You will work closely with IT teams and business stakeholders to build scalable solutions that improve service delivery, automate processes, and enhance operational efficiency.

Key Responsibilities

• Develop and configure ServiceNow ITSM and ITOM applications and modules.
• Work extensively with Incident, Problem, Change, Knowledge, Discovery, Event Management, and CMDB.
• Design and optimize workflows, Business Rules, UI Policies, Client Scripts, and automation.
• Develop and maintain integrations with external systems such as Active Directory, monitoring platforms, and cloud environments.
• Build integrations using REST, SOAP, APIs, and ServiceNow IntegrationHub.
• Manage and enhance the CMDB, ensuring data quality, integrity, and alignment with CSDM.
• Implement and maintain ServiceNow Discovery and Service Mapping.
• Identify and maintain Configuration Items (CIs) and their relationships.
• Troubleshoot and resolve complex issues across ServiceNow ITSM and ITOM.
• Gather technical requirements from stakeholders and translate them into effective ServiceNow solutions.
• Maintain technical documentation for configurations, customizations, workflows, and integrations.
• Follow ServiceNow development standards, security practices, governance requirements, and platform best practices.
• Participate in Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives.

Required Skills & Qualifications

• 5+ years of hands-on ServiceNow development experience, with strong focus on ITSM and ITOM.
• Strong practical experience with:
• ITSM
• ITOM
• CMDB
• Discovery
• Event Management
• Service Mapping
• Strong knowledge of JavaScript and ServiceNow Glide scripting.
• Working knowledge of HTML and CSS.
• Strong understanding of ITIL concepts and IT Service Management processes.
• Experience with REST/SOAP API integrations.
• Hands-on experience with ServiceNow IntegrationHub.
• Experience with Flow Designer, Studio IDE, and Update Sets.
• Strong understanding of CMDB lifecycle management and CSDM.
• Good troubleshooting and problem-solving capabilities.
• Bachelor's degree in Computer Science, Information Technology, or a related field.

Preferred Skills

• Experience working with cloud-native infrastructure and cloud discovery.
• Knowledge of ServiceNow Agent Client Collector (ACC).
• Experience with advanced CMDB capabilities.
• Experience integrating ServiceNow with enterprise monitoring and infrastructure platforms.
• Experience working in Agile/Scrum/Kanban environments.
• Strong communication and stakeholder-management skills.

ServiceNow Certifications

The following certifications are preferred:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow ITSM Implementation Specialist
• ServiceNow ITOM Implementation Specialist

Ideal Candidate

The ideal candidate is a hands-on ServiceNow ITSM/ITOM Developer who can independently handle development, configuration, integrations, CMDB, Discovery, and troubleshooting activities.

You should be comfortable working with both technical teams and business stakeholders and be able to convert requirements into reliable, scalable, and maintainable ServiceNow solutions.