ServiceNow ITSM Developer

Role Overview We are looking for an experienced ServiceNow ITSM Developer to join our growing team. The ideal candidate will have hands-on experience in designing, developing, and implementing ServiceNow ITSM solutions while collaborating with cross-functional teams to enhance IT service management processes. You will be responsible for customizing, configuring, and maintaining the ServiceNow platform to deliver scalable and efficient business solutions.

Key Responsibilities

• Design, develop, configure, and maintain ServiceNow ITSM applications and modules.
• Implement and customize ITSM modules including:
• Incident Management
• Problem Management
• Change Management
• Request Management
• Knowledge Management
• Service Catalog
• Develop workflows, Flow Designer solutions, business rules, client scripts, UI policies, and UI actions.
• Create and maintain ServiceNow forms, tables, notifications, reports, and dashboards.
• Develop and consume REST/SOAP APIs for third-party integrations.
• Configure Service Catalog items, record producers, and approval workflows.
• Build reusable Script Includes and server-side/client-side scripts.
• Troubleshoot production issues and provide timely resolutions.
• Perform platform upgrades, patch management, and instance maintenance.
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
• Follow ServiceNow development best practices and governance standards.
• Participate in code reviews, testing, deployment, and documentation.

Required Skills Technical Skills:

• Strong hands-on experience with ServiceNow ITSM
• Service Catalog Development
• Flow Designer
• Business Rules
• Client Scripts
• UI Policies & UI Actions
• Script Includes
• Glide APIs
• JavaScript
• REST & SOAP Integrations
• ACLs and Security
• Notifications & Email Scripts
• Import Sets & Transform Maps
• Scheduled Jobs
• Update Sets
• Reports & Dashboards

Good To Have

• Experience with IntegrationHub
• CMDB knowledge
• Discovery
• Asset Management
• Virtual Agent
• Performance Analytics
• Service Portal
• HRSD or CSM exposure
• ServiceNow CSA/CAD Bachelor's degree in Computer Science, Information Technology, or a related field.
• 410 years of experience in ServiceNow development with strong ITSM implementation experience.
• Experience working in Agile/Scrum environments.
• Excellent problem-solving and analytical skills.
• Strong communication and stakeholder management abilities.

Preferred Experience

• End-to-end ServiceNow implementation experience.
• Experience with enterprise-level ServiceNow deployments.
• Knowledge of ITIL processes and best practices.
• Ability to work independently in a remote environment.

Why Join Us

• Remote work opportunity
• Competitive compensation package
• Opportunity to work on enterprise-scale ServiceNow implementations
• Exposure to the latest ServiceNow platform features
• Collaborative and growth-oriented work environment (ref:hirist.tech)