ServiceNow ITSM Developer

Key Responsibilities

• Configure and customize ServiceNow ITSM modules Incident, Problem, Change, Request and Service Catalog.
• Develop and maintain catalog items, record producers, workflows and Flow Designer flows.
• Write and debug client-side and server-side scripts – Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes and ACLs using JavaScript / Glide API.
• Build and maintain integrations with third-party systems using REST / SOAP web services and IntegrationHub.
• Support CMDB updates, data imports, transform maps and data quality corrections.
• Create and maintain reports, dashboards and notifications for operational visibility.
• Manage update sets, promote changes across instances and support platform upgrades and skipped-record reviews.
• Perform unit testing / ATF validation and prepare technical documentation, SOPs and knowledge articles.
• Provide L2/L3 development and enhancement support; troubleshoot issues and escalate complex items with clear root-cause analysis.
• Follow Agile delivery practices and ITIL processes throughout the development lifecycle.

LONGDESCRIPTION section. 3 of 6.Section Title: Skill Requirements

Skill Requirements

• Around 4 years of hands-on ServiceNow development / administration experience.
• Strong on ServiceNow ITSM modules (Incident, Problem, Change, Request, Service Catalog).
• Proficient in JavaScript and ServiceNow scripting (Business Rules, Client Scripts, Script Includes, UI Policies/Actions, ACLs).
• Hands-on with Flow Designer / Workflow, Service Catalog and record producer development.
• Experience with REST / SOAP integrations, Import Sets and Transform Maps.
• Good understanding of ServiceNow data model, CMDB and update-set management.
• Working knowledge of ITIL processes and Agile delivery.
• Strong analytical, problem-solving and communication skills.

SKILL section. 4 of 6.Section Title: Must Have Skills

Must Have Skills

• Click Enter to show the proficiency description of ServiceNowServiceNow