ServiceNow ITSM Developer

Responsibilities:

• Configure and support Incident, Problem, Change, and Request Management processes in ServiceNow ITSM.
• Develop and maintain business rules, client scripts, script includes, and UI policies.
• Build and enhance Service Catalog items, Record Producers, and Flow Designer workflows.
• Configure SLAs, notifications, assignment rules, and approval workflows.
• Support testing, deployments, production support, and issue resolution.

Requirements:

• Hands-on experience with ServiceNow ITSM configuration.
• Experience with business rules, client scripts, script includes, GlideRecord, or GlideSystem.
• Familiarity with the service catalog, record producers, flow designer, or workflow automation.
• Basic knowledge of SLA management, notifications, and approval workflows.
• Familiarity with update sets, deployments, and production support.