ServiceNow ITOM Sr Developer

Job Summary


Responsibilities

• Lead end-to-end ServiceNow ITOM implementations, including CMDB design, Discovery configuration, and Service Mapping.
• Hands-on experience with ServiceNow ITOM suite.

Qualifications

• Strong knowledge of MID Server deployment, configuration, and troubleshooting.
• Expertise in CI identification, classification, and relationship mapping.
• Experience with scripting and automation within ServiceNow for CMDB data management.
• Solid understanding of network, server (Windows/Linux), storage, NW and virtualization technologies relevant to discovery processes.
• Troubleshoot and resolve discovery and service map issues in collaboration with vendors d technical SMEs.
• Monitor CMDB health, deduplicate CI data, and implement data transformation scripts to maintain data accuracy and integrity.
• Develop and maintain service maps for infrastructure applications by capturing application blueprints and app-to-app dependencies.
• Produce and maintain comprehensive technical and process documentation, conduct raining sessions for business and technical stakeholders.
• Drive continuous improvement initiatives to optimize ITOM processes and ensure CMDB data standards KPI > 99%.

Certifications

• CSA (Minimum)

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