MADURAI · FULLTIME
ServiceNow ITOM- Service Mapping Professional
Reqroots
Madurai · onsite · Posted 3d ago
Sourced from
Undisclosed5–10 yrsfulltimeMadurai
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Section · 01
About this role
Job Summary
Key Responsibilities
Required Skills
Nice to Have
Location
Job Type
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
We are looking for an experienced ServiceNow ITOM Developer / Consultant with strong expertise in Service Mapping. The ideal candidate will design, implement, and maintain automated discovery and service maps that provide real-time visibility into IT infrastructure and service dependencies within the ServiceNow platform.
Key Responsibilities
- Implement and configure ServiceNow ITOM modules, focusing on Discovery and Service Mapping.
- Develop and maintain service maps to represent business-critical applications and their dependencies.
- Integrate Service Mapping with other ITOM modules such as Event Management, Discovery, CMDB, and Cloud Management.
- Perform Discovery troubleshooting and optimize patterns, probes, and sensors for accurate data collection.
- Work with application and infrastructure teams to identify key components for end-to-end service visibility.
- Maintain and enhance CMDB data quality and ensure alignment with CSDM (Common Service Data Model).
- Design and implement custom patterns and scripts for complex mapping use cases.
- Collaborate with ServiceNow architects and administrators for platform optimization and upgrades.
- Provide technical documentation, knowledge transfer, and user training as needed.
Required Skills
- 5-10+ years of overall ServiceNow experience with at least 3+ years in ITOM - Service Mapping.
- Strong hands-on experience with Discovery, Service Mapping, CMDB, Event Management, and MID Server configuration.
- Proficient in creating and modifying Discovery Patterns, Probes, Sensors, and Application Services.
- Good understanding of network protocols (TCP/IP, SNMP, SSH, WMI, HTTP, etc.) and infrastructure components (servers, databases, middleware, load balancers, etc.).
- Familiarity with CSDM framework and best practices for CMDB design.
- Experience with JavaScript, Glide APIs, and ServiceNow scripting.
- Strong problem-solving, analytical, and troubleshooting skills.
- Experience working in Agile / DevOps environments.
Nice to Have
- ServiceNow Certified Implementation Specialist - ITOM certification.
- Knowledge of Cloud Discovery (AWS, Azure, GCP) and Kubernetes mapping.
- Experience integrating third-party monitoring tools (SolarWinds, Dynatrace, AppDynamics, etc.).
- Understanding of Service Graph Connectors and Flow Designer.
- Exposure to ITSM, CMDB Health Dashboards, and Discovery Automation.
Location
Tamil Nadu, India
Job Type
Permanent
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
data qualityAutomationDevopsitsmAgileCommon Service Data ModelGlideappdynamicsapisgoogle cloud platformamazon web servicesDynatracecloud managementCMDBitomCSDMcloudData CollectionInformation TechnologyIT InfrastructureEvent ManagementMicrosoft Azure
Section · Company
About Reqroots
Reqroots
Recruitment
10
employees
2019
7 years old
Coimbatore, Tamil Nadu
headquarters
₹10.1L PA avg
Avg at Reqroots
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