ServiceNow ITOM, ITAM & CSDM/CMDB

A ServiceNow Sr Developer/Lead JD involves designing and implementing ServiceNow solutions, providing technical leadership, and ensuring alignment with business needs. Key responsibilities include creating high-level designs, leading development for modules like CMDB/CSDM discovery, Mid-Server Configuration and Setup, ITOM (Visibility and Event Management, Performance Analytics, Operation Intelligent, RCA),  ITAM, CMDB (Discovery, AI performance Insight, Service Mapping, Mid-Server), customizing the platform, conducting testing, and mentoring other team members. This role bridges business objectives with technical execution, requiring expertise in platform capabilities, scripting, integrations, and modern development practices.

Must have Skills:  CMDB/CSDM, ITOM9Discovery, Event Management, Service Mapping), NLU(Natural Language Understading), GenAI, AI and Now Assist LLM like Now Large Language models and External LLM like Azure OpenAI.

Mandate Any 1 Certification:

1. Certified Implementation Specialist (CIS-Event Management)

2. CMDB - Discovery and Service Mapping

Shift Timing: 2:00 PM to 9:30 PM (5 Days WFO)

About the Role:
In this role, Candidate will be responsible for implementing and managing ServiceNow modules, including ITOM, CMDB/CSDM, DPR, ITAM & ATF You will collaborate with stakeholders to gather requirements and ensure seamless integration of various IT service management processes. This position requires a focus on improving service delivery and enhancing user experience through effective service management solutions.

About the Team:
Candidate will be joining a dynamic team of IT professionals who are dedicated to optimizing IT service management and operations. The team consists of experts in various domains who work collaboratively to design, develop, and implement solutions within the ServiceNow platform. A strong emphasis is placed on continuous improvement, innovation, and professional development.

You are Responsible for:

•  Developing and configuring ServiceNow ITOM, ITAM, CMDB, and SPM modules to meet business needs.
•  Conducting regular system maintenance, updates, and troubleshooting to ensure optimal performance.
•  Collaborating with cross-functional teams to define and implement IT service management best practices.
• Creating and maintaining documentation for processes, workflows, and system changes.
• Providing training and support to end-users to maximize their usage of the ServiceNow platform.

To succeed in this role – you should have the following:

• Extensive knowledge and experience with ServiceNow ITSM, ITOM, ITAM, CMDB, and SPM modules.
• Strong analytical and problem-solving skills to address complex IT challenges.
• Good understanding of ITIL frameworks and service management principles.
• Excellent communication and interpersonal skills to work effectively with stakeholders.
• A proactive approach to identifying opportunities for improvement and innovation within service management processes.