ServiceNow ITOM Developer

Position: ServiceNow ITOM Developer

Exp: 6-10 Years

Location: Remote

Mandatory Skills: ServiceNow Administration, ServiceNow Development, CMDB Data Models, ITOM Discovery, JavaScript, Flow Designer, REST APIs, SOAP APIs, JSON/XML, DevOps Practices, Strong proficiency with VS Code, GitHub Copilot, Claude Code, Cursor, Amazon Q ,Prompt Engineering, AI-assisted debugging, AI-assisted software development.

Description

Lead architecture, design, and roadmap development for ServiceNow CMDB and ITOM capabilities. This role will define target-state architecture, drive integration strategies, establish governance standards, and enable future AI-powered operational intelligence capabilities.

The Architect will serve as the technical authority for CMDB, Discovery, Service Mapping, integration architecture, and AI-driven operational transformation initiatives.

Role Summary

Design, develop, enhance, and support ServiceNow ITOM and CMDB capabilities. The role focuses on Discovery, Service Mapping, integrations, workflow automation, operational support, and implementation of AI-assisted automation solutions.

The ideal candidate should be a hands-on engineer with strong ServiceNow development expertise and be proficient in AI-assisted software engineering using modern development tools.

Key Responsibilities

ServiceNow Development

• Develop and enhance CMDB and ITOM solutions.
• Configure and optimize Discovery and Service Mapping.
• Build workflows, business rules, integrations, and automations.
• Develop custom ServiceNow applications and enhancements.

CMDB & ITOM Support

• Troubleshoot Discovery and integration issues.
• Remediate CMDB data quality problems.
• Support onboarding of new infrastructure and application services.
• Participate in weekly governance and operational reviews.

Integration Engineering

• Develop REST and SOAP integrations.
• Configure Service Graph Connectors.
• Support ingestion of enterprise data sources into CMDB.
• Build automation for certification and attestation processes.

AI-Assisted Development

• Leverage AI coding assistants to improve delivery speed and quality.
• Utilize GitHub Copilot, Claude Code, Cursor, Amazon Q, or similar tools.
• Develop AI-powered workflow and automation solutions.
• Build integrations with LLM-based services and enterprise AI platforms.
• Validate, refine, and optimize AI-generated code.

Required Skills

Core ServiceNow

• ServiceNow Administration
• ServiceNow Development
• CMDB Data Models
• ITOM Discovery
• Service Mapping
• JavaScript
• Flow Designer
• IntegrationHub

Development

• REST APIs
• SOAP APIs
• JSON/XML
• Source Control
• DevOps Practices

AI & Modern Engineering

• Strong proficiency with VS Code
• GitHub Copilot / Claude Code / Cursor / Amazon Q
• Prompt Engineering
• AI-assisted debugging
• AI-assisted software development
• Python scripting for automation

Success Metrics

• Discovery Success Rate
• CMDB Data Quality Improvements
• Automation Adoption
• Enhancement Backlog Completion
• Platform Stability
• Productivity Gains Through AI-Assisted Development

Common Expectations Across All Three Roles

• Strong ServiceNow expertise.
• Comfortable working in a global environment with US stakeholders.
• Ability to leverage AI tools responsibly and effectively.
• Strong communication and collaboration skills.
• Experience operating in mature enterprise IT environments.
• Ability to contribute from Day 1 with minimal ramp-up.
• Demonstrated use of AI to improve productivity, decision-making, automation, and operational outcomes.