ServiceNow ITOM Consultant

Role: ServiceNow ITOM Consultant

Location: Bangalore/Noida

Exp- 8 to 15 years

Section III - Job Requirements and Responsibilities

Section

Details / Example Content

Job Requirements*

• Experience in ServiceNow Implementation experience in ITSM, ITOM, HAM, SAM modules.
• Strong knowledge in ServiceNow Integrations with 3rd party tools.
• 3X ServiceNow Mainline certifications are preferred
• Strong knowledge in Discovery, CSDM and CMDB maturity enhancements
• Experience in Governance – Platform and Data
• Experience in providing platform roadmap assessing the current situation.
• Strong knowledge in ServiceNow development: Business rules, script includes, client scripts, ACLs, Discovery patterns, Flow designer and platform configurations
• Supports design and implementation of a platform operating model to achieve customer desired outcomes

Key Responsibilities*

• Work on High Level Design Documentation and Technical Design Documentation and propose solutions that best suits platform capabilities.
• Capability to decide Configuration vs Customization and propose the best solution to Customer.
• Conduct continuous improvement workshops specific to CMDB with Customer to understand the pain points and propose remediations.
• Build/ Propose solutions to optimize platform performance and minimize long-term technical risk
• Check the subscription/ License consumption as per the contracts.
• Provides technical evaluation of solutions against ServiceNow platform architecture, platform capabilities and best practices
• Constant focus on existing modules to bring/convert continuous service improvements to new business opportunities
• Provide expert advice for delivery and operations team post maturity assessment.