ServiceNow ITOM Consultant

Responsibilities:

• Configure and support ServiceNow ITOM and Discovery solutions.
• Configure and maintain MID Servers, credentials, Discovery schedules, and Discovery jobs.
• Support CMDB administration, CI management, and Discovery troubleshooting.
• Assist with CMDB data quality, reconciliation, and configuration management activities.
• Participate in testing, deployments, production support, and platform enhancements.

Requirements:

• Hands-on experience with ServiceNow Discovery and MID Server configuration.
• Basic understanding of CMDB, Configuration Items (CIs), and CI relationships.
• Familiarity with Identification and Reconciliation Engine (IRE) or CMDB management concepts.
• Experience supporting implementations, testing, deployments, and production support.