ServiceNow ITOM Consultant

Responsibilities:

• Configure and support ServiceNow ITOM and Discovery solutions.
• Configure and maintain MID servers, credentials, discovery schedules, and discovery jobs.
• Support CMDB administration, CI management, and Discovery troubleshooting.
• Assist with CMDB data quality, reconciliation, and configuration management activities.
• Participate in testing, deployments, production support, and platform enhancements.

Requirements:

• Hands-on experience with ServiceNow Discovery or MID Server configuration.
• Basic understanding of CMDB, Configuration Items (CIs), and CI relationships.
• Familiarity with Discovery jobs, schedules, credentials, or CMDB management.
• Basic understanding of Identification and Reconciliation Engine (IRE) or CMDB concepts.