Servicenow ITOM Architect

ServiceNow ITOM Architect

Remote

Immediate joiners Only

Candidate is willing to work in US shift

No. of. Opening :10

Key Responsibilities

• Own and manage the ServiceNow platform to ensure optimal performance, scalability, security, and platform health. Act as the first point of contact for all ServiceNow platform capabilities, offering advisory and driving platform adoption across the organization.
• Collaborate closely with the Technical ServiceNow leader to maintain platform sanity, plan and execute version upgrades, and implement robust security measures.
• Lead continual service improvement initiatives focusing on platform stability, configuration management database (CMDB) health, and overall user experience. Provide leadership and architectural oversight in the implementation and enhancement of IT Operations Management (ITOM), including Discovery, Service Mapping, Event Management, and Orchestration.
• Drive application dependency mapping practices to improve visibility into application infrastructure relationships and dependencies.
• Develop and enforce ServiceNow best practices and governance aligned with industry standards and organizational objectives.
• Support custom application development and integrations, ensuring seamless workflows and automation aligned with business needs.
• Oversee MID Server deployment and management, ensuring secure and effective communication for integration and discovery.
• Guide adoption of Advanced ServiceNow features such as Flow Designer, Integration Hub, and Performance Analytics.
• Mentor and collaborate with cross-functional teams to build sustainable ServiceNow solutions. Must Have Experience
• 8+ years of hands-on experience with ServiceNow, with a strong architectural and platform ownership focus.
• Deep expertise in ITOM, including hands-on experience with ServiceNow Discovery, Service Mapping, Event Management, Orchestration, and Application Dependency Mapping.
• Proven experience maintaining and optimizing platform stability, CMDB health, and scalability.