ServiceNow ITAM/ITOM Engineer

Description:

ServiceNow ITAM/ITOM Engineer – Job Description

We are seeking an experienced ServiceNow ITAM & ITOM Consultant to design, implement, and support enterprise ServiceNow solutions focused on IT Asset Management (ITAM) and IT Operations Management (ITOM). The ideal candidate will possess strong expertise in CMDB, Discovery, Service Mapping, Software Asset Management (SAM Pro), Hardware Asset Management (HAM Pro), integrations, and platform development.  

Candidate should have 5-8 yrs experience in ServiceNow ITAM/ITOM

Key Responsibilities

• Design and implement ServiceNow ITAM and ITOM solutions.
• Configure and maintain:
• CMDB
• Discovery
• Service Mapping
• Cloud Discovery
• Event Management
• MID Servers
• Implement HAM Pro and SAM Pro including:
• Asset lifecycle management
• Software normalization
• Reconciliation
• License compliance
• Configure Identification & Reconciliation Engine (IRE).
• Improve CMDB health and governance.
• Implement and maintain CSDM.
• Develop Discovery patterns, probes, and sensors.
• Configure Flow Designer, Integration Hub, and automation workflows.
• Develop integrations using REST, SOAP, JDBC, PowerShell, and IntegrationHub spokes.
• Create and customize:
• Business Rules
• Script Includes
• Client Scripts
• UI Policies
• UI Actions
• ACLs
• Scheduled Jobs
• Troubleshoot Discovery failures, Service Mapping issues, and CMDB data quality problems.
• Participate in requirements gathering, solution design, workshops, testing, deployment, and hypercare.
• Follow Agile and ITIL best practices throughout the implementation lifecycle.  

Required Technical Skills

ServiceNow Platform

• CSA (Certified System Administrator)
• Strong JavaScript scripting
• Glide APIs
• Flow Designer
• Integration Hub
• Update Sets
• Scoped Applications
• Service Portal / Employee Center (preferred)

ITOM

• Discovery
• Service Mapping
• Event Management
• MID Server
• Pattern-based Discovery
• Cloud Discovery
• CMDB
• CSDM
• IRE
• CMDB Health Dashboard

ITAM

• HAM Pro
• SAM Pro
• Software Normalization
• Content Service
• License Management
• Contract Management
• Asset Lifecycle Management
• Procurement workflows

Infrastructure Knowledge

• Windows & Linux administration
• Networking fundamentals (DNS, DHCP, TCP/IP, SSH, WMI, SNMP)
• VMware
• Cloud platforms (AWS, Azure, GCP)
• Load balancers
• Databases
• Web servers
• Active Directory

Preferred Certifications

• CSA
• CAD (Certified Application Developer)
• CMDB/CSDM Data Foundations
• ITIL v4 Foundation  

Soft Skills

• Excellent stakeholder management
• Strong analytical and troubleshooting skills
• Good documentation skills
• Ability to lead workshops
• Strong communication and presentation skills
• Agile/Scrum experience

Typical Deliverables

• Solution Design Documents (SDD)
• Low-Level Design (LLD)
• Technical Design Documents
• Discovery Design
• CMDB Governance
• CSDM Implementation
• Integration Specifications
• Test Scripts
• Deployment Plans