ServiceNow Integration Tech Lead

• Integration Hub & Spokes: Utilizing pre-built connectors ("spokes") in Flow Designer to integrate with Microsoft, Azure, SuccessFactors, SAP and other tools without extensive coding.
• API Development: Creating and consuming custom Scripted REST APIs for complex data transformations or when OOB spokes are insufficient.
• Data Protocols: Deep proficiency in JSON parsing, XML, SOAP and RESTful APIs.
• MID Server Management: Configuring and maintaining MID Servers to facilitate secure communication between ServiceNow and internal/external network applications.
• Data Integration & Mapping: Using Import Sets and Transform Maps to synchronize data, ensuring data remains accurate and in its original source system.

• Work with clients and provide leadership on ITSM best practices.
• Gather and understand requirements from clients.
• Conduct gap analysis and assessments to identify the delta between ServiceNow and ITSM processes.
• Design, develop and implement ServiceNow ITSM solutions.
• Develop and test all ServiceNow and ITSM Applications Suite implementations.
• Install and configure the ServiceNow infrastructure environment.
• Assist in designing, developing and demonstrating the product.
• Participate in project team collaboration sessions with PM, ITTL engineers and administrators.
• Provide support for existing production applications and recommend opportunities for enhancements.

• Bachelors degree or equivalent work experience in a related technical field.
• 2+ years of hands-on implementation experience with ServiceNow products.
• 2+ years of experience developing with the ServiceNow software suite.
• Experience in upgrades to ServiceNow.
• ITIL v3 Foundation Certified.
• Knowledge and experience with web development (HTML, JavaScript, C++, HTTP).
• Knowledge of major tasks, deliverables, formal methodologies and disciplines for delivering new and enhanced applications.
• Experience with IT Service Management, service desk, asset management, incident management and change management via ServiceNow is preferred.
• Experience setting up ServiceNow Catalogs .
• Strong troubleshooting, documentation and cross-team collaboration skills.

• IntegrationHub
• Flow Designer
• REST / SOAP
• Transform Maps

Support and enhance the SAP Plant Maintenance module, covering configuration, MM/PP/QM integration and optimizing maintenance operations with business stakeholders.