{"@context":"https://schema.org","@type":"JobPosting","title":"ServiceNow Integration Architect","description":"

·Company: Willware Technologies
location: PUNE/MUMBAI/Guragon/ Delhi/ Noida

Experience: 10 Years

Architect and implement ServiceNow Now Assist (GenAI) capabilities including Now Assist Skill Kit, document intelligence, agent fabric, and conversational AI.
Design and scale AI agent ecosystems (Agent Studio) with multi-agent orchestration, event-driven execution, and human-in-the-loop controls.
Design and develop enterprise integration architecture (APIs, Integration Hub, event-driven patterns) across ServiceNow and external systems (e.g., SAP, cloud, SaaS).
Build and own the enterprise AI roadmap, defining maturity from foundational use cases to agentic, autonomous operations at scale.
Design and implement Workflow Data Fabric & Agent Fabric capabilities, enabling unified data access, context propagation, and seamless coordination between workflows, agents, and enterprise systems.
Establish AI governance frameworks covering cost optimization, usage monitoring, risk, and responsible AI practices at scale.
Implement AI observability and monitoring frameworks, including model performance tracking, agent behavior insights, prompt evaluation, and operational KPIs.
Build reusable AI and integration components and standards to drive scalable, cross-domain adoption of agentic AI on the ServiceNow platform

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