ServiceNow HAM Analyst Support

Role : ServiceNow HAM Analyst Support

Experience : 5 to 10 years

Location : Pan India

DUTIES & RESPONSIBILITIES:

• Lead development activities of various modules of ServiceNow, primarily ITAM HAM and CMDB
• Ability to configure assets, HAM module
• Perform and review asset reports
• Perform Normalization of the assets
• Create and/or review design documents; present them to customer and coordinate sign-offs
• Lead process improvement/standardization efforts for HAM as identified by IT and business leadership.
• Coordinate with other process teams to identify cross-program dependencies and leverage resources appropriately.
• Develop strategies and plans to assess impacts and potential risks of solution alternatives, and to identify solution component sharing and opportunities for re-use.
• Applies innovative technology to business processes to develop new ServiceNow solutions and troubleshoot issues.
• Advises on options, risk and impacts on business processes and technical architecture.
• Communicates technical problems and solutions to both technical and non-technical audiences.
• Knowledgeable with the ServiceNow platform suite
• Design, Develop and Implement solutions for Incident, Problem, Change, Service Catalog, Request, Asset, CMDB, GRC and Knowledge
• Responsible for integration with multiple LDAP, SSO, SCCM, and other Infrastructure tools
• Manage implementation and execution of ServiceNow Discovery, Service Watch, Orchestration, Performance Analytics
• Responsible for implementation of ServiceNow Data Model
• Oversee ServiceNow scripting and security best practices.
• Exceptional Knowledge of web-based development languages; specifically, JavaScript, Ajax, HTML, CSS and ServiceNow API's, Web Services.

JOB QUALIFICATIONS & REQUIREMENTS:

• Bachelor's degree in computer science, management information systems, or related field, preferred.
• Comfortable working in a fast-paced technology environment
• ITIL V3 Foundation Certified
• 10+ years of experience working with ServiceNow.
• ServiceNow Certified Implementation Specialist certification.
• Must be able to manage and supervise technical staff of up to twenty.
• Strong written and oral communication skills including presentation skills.
• Strong problem solving and troubleshooting skills.
• Proven success in contributing to a team-oriented environment.
• Proven ability to work creatively and analytically in a problem-solving environment.