ServiceNow FSM Architect

JOB TITLE:ServiceNow FSM Architect
Locations: Pune | Chennai | Hyderabad | Bangalore | Coimbatore
Experience: 10 to 20 Years Overall
Mandatory Experience: 3+ Years ServiceNow FSM | 3+ Years Architecture Job Description

We are looking for an experienced ServiceNow FSM Architect with strong hands-on experience in ServiceNow development, FSM, technical architecture, solution design and integrations. The candidate should be capable of designing scalable solutions and actively contributing to complex technical implementations.

• Design and implement scalable ServiceNow solutions based on business and technical requirements.

• Lead end-to-end solution delivery from requirements gathering and architecture through development, testing, deployment and production support.

• Design and implement ServiceNow Field Service Management (FSM) solutions.

• Work on Work Orders, Work Order Tasks, Dispatching, Scheduling, Assignment, Field Agents, Skills & Qualifications, Service Resources and Workforce Management.

• Configure and customize FSM based on business requirements.

• Develop solutions using Glide APIs, Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, Scheduled Jobs and JavaScript.

• Work with Flow Designer, IntegrationHub, Workflows, Transform Maps, Import Sets and Data Sources.

• Design and implement integrations using REST/SOAP APIs and third-party systems.

• Integrate ServiceNow FSM with AWS/Azure/GCP, SAP, Salesforce and other enterprise applications.

• Prepare HLD/LLD, technical designs, architecture diagrams and data flows.

• Perform performance optimization, debugging and troubleshooting of ServiceNow applications.

• Provide technical guidance and ensure scalable, reusable and maintainable ServiceNow solutions.

• ServiceNow Architecture

• ServiceNow FSM

• 3+ Years hands-on FSM experience

• 3+ Years Architecture experience

• ServiceNow Development

• Work Orders / Dispatch / Scheduling

• Field Service Agents

• Flow Designer / IntegrationHub

• REST / SOAP Integrations

• Glide APIs / Business Rules / Script Includes

• JavaScript

• Solution Design / HLD / LLD

• End-to-End ServiceNow Implementation

• AWS / Azure / GCP

• SAP / Salesforce integrations

• Mobile FSM

• Workforce Management

• ServiceNow ITSM / ITOM / CMDB

• Performance optimization and troubleshooting