ServiceNow Engineering Operations Manager
Unisys · Bengaluru · onsite · Posted 28d ago
Undisclosed10–15 yrsfulltimeSourced from
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About this role
We are looking for a ServiceNow Engineering Operations Manager to lead the design, delivery, and ongoing support of our ServiceNow platform, with a strong focus on IT Service Management (ITSM). This role blends hands-on technical work with team leadership: you''ll spend roughly 60% of your time on technical engineering and platform work, and 40% on managing people, projects, and client relationships.
You''ll work directly with clients and internal stakeholders to understand their needs, guide platform strategy, and ensure our ServiceNow environment runs reliably and efficiently. This is a good fit for someone who enjoys staying close to the technical work while also building and supporting a strong team.
What You''ll Do
- Lead the day-to-day engineering and operations of the ServiceNow platform, with particular emphasis on ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB)
- Design and oversee platform architecture, configurations, integrations, and customizations
- Manage upgrades, patches, and release cycles with minimal disruption to users
- Serve as a technical escalation point for complex issues and troubleshooting
- Act as a primary point of contact for client engagements, translating business requirements into technical solutions
- Manage and mentor a team of ServiceNow engineers and administrators, including hiring, performance reviews, and career development
- Plan and prioritize project roadmaps, balancing client requests, technical debt, and platform health
- Partner with cross-functional teams (security, infrastructure, business stakeholders) to align ServiceNow initiatives with broader organizational goals
- Establish and maintain best practices for development, testing, deployment, and documentation
- Monitor platform performance, security, and compliance, and drive continuous improvement
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Required Qualifications
- 1015 years of overall IT experience, with substantial hands-on experience in ServiceNow engineering and administration
- Deep, demonstrated expertise in ITSM processes and their configuration within ServiceNow (Incident, Problem, Change, Request Management)
- Proven experience managing or leading a technical team, including performance management and mentoring
- Direct experience working with external or internal clients, including gathering requirements and presenting technical solutions to non-technical stakeholders
- Strong working knowledge of ServiceNow architecture, scripting (JavaScript, Glide API), workflows, and integrations (REST/SOAP APIs, MID Server)
- Experience managing ServiceNow upgrades, release management, and platform governance
- Solid understanding of ITIL framework and practices
- Excellent verbal and written communication skills, with the ability to move comfortably between technical and business conversations
- Bachelor''s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
Preferred Qualifications
- ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS-ITSM), or Certified Application Developer (CAD)
- ITIL v4 Foundation certification or higher
- Experience with additional ServiceNow modules, such as CMDB/Discovery, HRSD, SecOps, or ITOM
- Familiarity with Agile or Scrum project delivery methods
- Experience working in a managed services or consulting environment with multiple concurrent clients
- Exposure to scripting or automation tools beyond ServiceNow (e.g., PowerShell, Python)
- Prior experience building out ServiceNow practices or teams from the ground up
Sourced from naukri
Skills
AutomationAgileAutomation ToolsGlideDebtapplication developerapisBusiness RequirementsCMDBengineering operationsCADdeploymentconcurrentCommunication SkillsArchitectureAdministrationcomplianceGlide API
About Unisys
Unisys
Blue Bell
US
About
Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology.
Unisys India was established in 2004 in Bangalore. We have strengthened tremendously in terms of headcount and infrastructure, as well as capabilities to become an integral part of the Unisys global delivery organization. Today, we have three state-of-the-art facilities - two in Bangalore and one in Hyderabad.
At Unisys India you will see a representation from most functions of Unisys. Be it product development for Systems & Technology, application design and migration for Global Industries, service desk / enterprise computing / ITIL processes / field operations back office for GOIS or extensions of various Unisys corporate functions. We are here today because of our relentless efforts towards timely, quality and cost efficient deliveries, all meant to drive a high level of customer satisfaction at a compelling cost.
A unique blend of mature processes, high focus on tools and, above all a team of highly talented and motivated employees play a critical role in making this possible. We are poised to play an increasingly important role in Unisys journey towards predictable and profitable growth. You could be a part of this change. Imagine It. Done.
For more information, visit http://www.unisys.com
Unisys India was established in 2004 in Bangalore. We have strengthened tremendously in terms of headcount and infrastructure, as well as capabilities to become an integral part of the Unisys global delivery organization. Today, we have three state-of-the-art facilities - two in Bangalore and one in Hyderabad.
At Unisys India you will see a representation from most functions of Unisys. Be it product development for Systems & Technology, application design and migration for Global Industries, service desk / enterprise computing / ITIL processes / field operations back office for GOIS or extensions of various Unisys corporate functions. We are here today because of our relentless efforts towards timely, quality and cost efficient deliveries, all meant to drive a high level of customer satisfaction at a compelling cost.
A unique blend of mature processes, high focus on tools and, above all a team of highly talented and motivated employees play a critical role in making this possible. We are poised to play an increasingly important role in Unisys journey towards predictable and profitable growth. You could be a part of this change. Imagine It. Done.
For more information, visit http://www.unisys.com
Industries
Business DevelopmentInformation ServicesInformation TechnologyManagement Information SystemsSoftware