ServiceNow Domain Architect

ServiceNow Domain Architect

Task description

The ITU Servicing department is responsible for the development and operational support of the Servicing business capabilities such as Incident and Problem management of Proximus. The main platform for this is ServiceNow.

To continue our innovative and fast-growing implementation, we are looking for a ServiceNow Domain Architect.

As ServiceNow Domain Architect, you are responsible for translating business and IT needs into a solution in ServiceNow and other connected platforms in line with OOTB capabilities and architectural guidelines.

Responsibilities

· As the ServiceNow Domain Architect, you are responsible for driving the Functional and technical solution design in the ServiceNow domain

· You promote ServiceNow OOTB functionalities

· You work closely together with solution architects and domain specific Subject Matter Experts

· You operate in an Agile context and work closely with different squads providing technical knowledge and experience

· You work with portfolio stakeholders, notably the Enterprise Architect, to develop, analyze, split, and realize the implementation of enabler epics

· You participate in the Rolling Wave Planning (RWP) and Pre- and Post-PI Planning

· You provide oversight throughout the whole solutioning development and foster Built-In Quality

· You empower the teams to take ownership and to make local decisions allowing faster flow of work

Profile

You have a Master in IT & Telecom or equivalent through experience

Required competences:

· Result/goal-oriented

· Reliable

· Perseverance

· Team player

· Initiative

· Convenient

· Organized, systematic and orderly

· Independent

· Stress resistant

· Analytical skills

Experience

· You have profound experience in ServiceNow implementations, preferably in CSM or TSM

· You have experience as IT architect, preferably in a Telecom context

· You have hands-on experience with agile and waterfall development methodologies

· You have strong analytical skills and anticipate the impact of possible solutions to complex problems.

· You are optimistic, solution oriented, creative with an open mind.

· Customer centricity is part of your nature.

· You value communication and collaboration with others.

· You have a learning attitude.

Note:

EXP:12+ Years

Notice period : 15 days to immediate

Location : Bangalore