ServiceNow Discovery Engineer

About the Role

We are looking for a ServiceNow Discovery Engineer to join an enterprise-scale Discovery Engineering squad that executes discovery across millions of infrastructure targets on daily and weekly schedules. You will design and build AI agents that analyze Discovery logs, classify failures, identify root causes, and generate corrections to Discovery probes and patterns with appropriate testing guardrails, while also developing observability agents that continuously assess MID Server health, throughput, and coverage. The role requires 4+ years of hands-on ServiceNow Discovery experience including MID Servers, Patterns/Probes, and CMDB/CSDM data quality.

What you will do

• Design and build AI agents that continuously analyze Discovery logs, execution results, errors, and failed discoveries at scale.
• Develop agents capable of classifying and correlating failures, performing troubleshooting, identifying probable root causes, and recommending corrective actions.
• Build capabilities for agents to analyze and recommend or generate corrections to ServiceNow Discovery probes and patterns, with appropriate testing, guardrails, and human approval before production changes.
• Convert operational knowledge, runbooks, and recurring troubleshooting procedures into reusable agentic workflows, progressively reducing manual investigation and improving Discovery reliability.
• Design and build AI agents that continuously assess the health of the ServiceNow Discovery ecosystem, including MID Servers, discovery schedules/playbooks, target execution, throughput, latency, failures, retries, and discovery coverage.
• Develop agents that regularly collect, aggregate, and interpret metrics and telemetry from ServiceNow Discovery, MID Servers, logs, monitoring platforms, and other relevant data sources.

Must haves

• Hands-on experience with ServiceNow Discovery of at least 4 years, including MID Servers, Discovery Patterns/Probes, credentials, schedules, Discovery Status, ECC Queue, and troubleshooting Discovery failures.
• Experience developing or modifying ServiceNow Discovery Patterns and Probes and understanding how infrastructure attributes and relationships are discovered.
• Experience with ServiceNow CMDB/CSDM, Configuration Items (CIs), identification/reconciliation, relationships, and CMDB data quality.
• Experience with observability technologies such as Prometheus, OpenTelemetry, and Grafana.
• Upper-intermediate English level.

Nice to haves

• Advanced Python development experience and REST API design capabilities with experience building APIs, data-processing pipelines, integrations, automation, and production-grade engineering solutions.
• Strong experience with modern software development and SDLC practices and toolchains, including Git/GitHub, Jenkins or equivalent CI/CD platforms, artifact repositories, automated testing, code quality/security scanning, release management, and deployment automation.
• Practical experience integrating Gen AI APIs into software applications (e.g., OpenAI, Anthropic) and a working understanding of developer-level concepts like Retrieval-Augmented Generation (RAG) and Vector databases. (Note: We need software builders, not Machine Learning researchers).
• Practical knowledge of Infrastructure Engineering with Linux, Windows Server, compute, virtualization/cloud infrastructure, authentication, processes/services, and infrastructure troubleshooting.
• Working knowledge of TCP/IP, DNS, routing, firewalls, ports, SSH, WMI/WinRM, SNMP, HTTP/S, and common network and infrastructure troubleshooting techniques.
• Experience with high-volume logs, metrics, errors, and operational datasets to identify patterns, anomalies, trends, and root causes and turn them into actionable engineering improvements.

Perks and Benefits

• Remote work & Local connection: Work where you feel most productive and connect with your team in periodic meet-ups to strengthen your network and connect with other top experts.
• Legal presence in India: We ensure full local compliance with a structured, secure work environment tailored to Indian regulations.
• Competitive Compensation in INR: Fair compensation in INR with dedicated budgets for your personal growth, education, and wellness.
• Innovative Projects: Leverage the latest tech and create cutting-edge solutions for world-recognized clients and the hottest startups.