ServiceNow Developer
Astek · Not specified · onsite · Posted 1d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for a skilled ServiceNow Developer with hands-on experience in Platform Analytics and Performance Analytics to design, configure, migrate, and maintain dashboards, KPI reports, and data visualizations that enable data-driven decision-making.
Key Responsibilities
- Requirements Gathering: Collaborate with stakeholders and process owners to understand reporting needs, define business objectives, and recommend suitable ServiceNow analytics solutions.
- Platform Analytics: Design, configure, test, and deploy dashboards and data visualizations that deliver actionable business insights.
- Performance Analytics: Configure and maintain indicators, indicator sources, breakdowns, targets, and data collection jobs to support historical analysis and performance tracking.
- KPI & Metrics Management: Define meaningful KPIs, document calculation rules, and ensure consistent interpretation of metrics across business functions.
- Data Management & Quality: Leverage ServiceNow tables, relationships, and data structures to identify appropriate data sources, validate results, and resolve reporting discrepancies.
- Report & Dashboard Migration: Assess, migrate, and adapt existing reports and dashboards to Platform Analytics, ensuring functionality, data accuracy, and usability.
- Configuration & Development: Apply ServiceNow configuration and scripting skills to implement analytics requirements while following platform standards and best practices.
- Testing & Troubleshooting: Perform functional testing, support UAT, and troubleshoot issues related to analytics configuration, data collection, dashboard performance, and access.
- User Enablement & Documentation: Conduct demonstrations and training, provide user support, and maintain documentation covering requirements, KPI definitions, data sources, configurations, and support procedures.
Key Skills & Expertise
- Hands-on experience with ServiceNow Platform Analytics.
- Working knowledge of ServiceNow Performance Analytics, including indicators, breakdowns, targets, and data collection jobs.
- Experience designing and configuring dashboards, reports, KPIs, and data visualizations.
- Strong understanding of ServiceNow tables, relationships, and data structures.
- Knowledge of ServiceNow configuration and scripting.
- Experience migrating legacy reports and dashboards to Platform Analytics.
- Strong analytical, troubleshooting, documentation, and stakeholder communication skills.
Sourced from foundit
Skills
ServiceNow configuration and scriptingServiceNow tables relationships and data structuresServiceNow Performance AnalyticsServiceNow Platform Analytics