Servicenow Developer

Job description

Position Title: ServiceNow Developer

Location: Hyderabad

Work Mode: Hybrid 3 Days Work from Office

Client Location: This role requires working from the client location as per business requirements.

About the Role

We are looking for an experienced ServiceNow Developer – Field Service Management (FSM) to join our team in Hyderabad. The ideal candidate will have strong hands-on experience in ServiceNow FSM implementation, configuration, customization, and development, with a solid understanding of field service processes and workflows.

Key Responsibilities

• Design, develop, configure, and customize ServiceNow Field Service Management (FSM) solutions.
• Work on Dynamic Scheduling to optimize task allocation and field-agent scheduling.
• Configure and develop solutions within Dispatcher Workspace to support efficient field service operations.
• Implement and enhance Live Agent Tracking capabilities for real-time visibility of field resources.
• Configure and customize Auto Assignment of work based on skills, availability, location, and business rules.
• Develop and maintain workflows, business rules, client scripts, UI policies, script includes, and other ServiceNow components.
• Integrate FSM with other ServiceNow modules and external systems as required.
• Analyze business requirements and translate them into scalable technical solutions.
• Troubleshoot and resolve application issues while ensuring optimal platform performance.
• Participate in requirement discussions, solution design, development, testing, deployment, and production support.
• Work directly with client stakeholders to understand requirements and provide technical solutions.

Mandatory Skills

• Strong hands-on experience in ServiceNow Field Service Management (FSM).
• Experience with Dynamic Scheduling.
• Hands-on experience with Dispatcher Workspace.
• Experience with Live Agent Tracking.
• Strong knowledge of Auto Assignment functionality in FSM.
• Good understanding of ServiceNow development, configuration, scripting, workflows, and integrations.
• Experience working with client stakeholders and delivering ServiceNow solutions in an enterprise environment.

Preferred Qualifications

• ServiceNow FSM certification or relevant ServiceNow certifications.
• Experience in implementing or enhancing ServiceNow FSM solutions.
• Good understanding of field service processes such as work orders, work assignments, scheduling, dispatching, and mobile workforce management.
• Strong analytical, troubleshooting, and communication skills.
• Ability to work independently as well as collaboratively with client and internal teams.

Work Location & Requirement

• Location: Hyderabad
• Work Model: Hybrid – minimum 3 days Work From Office.
• Client Engagement: The selected candidate will be required to work from the client location as per project/business requirements.
• Candidates should be comfortable working from the Hyderabad client location.

Experience

Relevant Experience: 4+ years in ServiceNow development, with strong hands-on experience in FSM.