Servicenow Developer

Job Description
ServiceNow Expertise

• 5+ years of hands-on ServiceNow implementation experience
• ServiceNow Certified System Administrator (CSA) Required
• ServiceNow Certified Implementation Specialist (CIS) in ITSM /ITOM– Required
• Strong expertise in Incident, Problem, Change, CMDB, and Service Catalog
• Experience with Service Mapping, Employee Center, Workspaces, and Platform Analytics

Technical Skills

• Strong understanding of ServiceNow OOTB workflows and data models
• Experience with REST/SOAP integrations, MID Server, Flow Designer, and Glide scripting
• Proficiency in JavaScript and CMDB CI relationship modeling
• Experience with SLA configuration and reporting

Consulting Skills

• Strong client-facing communication and workshop facilitation skills
• Ability to balance OOTB capabilities with custom business needs
• Experience leading complex multi-workstream ITSM initiatives
• Ability to work independently and drive delivery

Preferred Qualifications

• CIS in Discovery or Service Mapping
• Experience with Virtual Agent, Now Assist, or AI/ML capabilities
• Familiarity with ITSM/ITOM, AIOps, and predictive intelligence
• Experience in financial services or credit union environments
• Exposure to monitoring integrations (LogicMonitor, SolarWinds, Pingdom)