Servicenow Developer

Role purpose:

The ServiceNow Developer will play a crucial role in our ServiceNow implementation and maintenance projects. This individual will be responsible for designing, developing, and maintaining ServiceNow along with ensuring the stability and reliability of our ServiceNow platform. The role will require collaboration with cross-functional teams and stakeholders to deliver high-quality solutions that meet business requirements.

1. Understanding the Business logic:
The business logic should be clear as per the requirements and enhancements.

Understanding the logic in align to Developed code and complex implementations.

Facilitating scrum events (daily stand-ups, other meetings) as needed.

 

2. Good knowledge about ServiceNow platform:
Having good knowledge about the ServiceNow platform along with ServicePortal and integrations

 

3. Good Knowledge about Agile Methodology:
One should understand agile process and various ceremonies conducted in Agile process.

Knowledge about different workflows in accordance with the environments.

Roles and Responsibilities.

ServiceNow Development: Strong development skills for ServiceNow applications, modules, and customizations.

Service Portal: Hands-on experience on ServiceNow portal development and customisations along with Collaborate with functional and technical teams to design comprehensive portal, ensuring full coverage of ServiceNow features and functionalities.

Integrations: Hands-on experience on complex third party integrations (both web services and plugin based) with ServiceNow platform

CMDB and Asset Management Knowledge: Strong understanding of CMDB and Asset concepts

Continuous Improvement: Continuously enhance and optimize ServiceNow platform with best practices to improve efficiency, coverage, and effectiveness of processes.

Documentation: Create and maintain design documentation related to development results for future reference and compliance.

Collaboration: Collaborate with ServiceNow developers, administrators, and business analysts to ensure a seamless testing process and facilitate communication between technical and non-technical teams.

Quality Assurance: Ensure that ServiceNow configurations and customizations adhere to best practices, standards, and security protocols.

Training and Knowledge Sharing: Provide training and knowledge sharing sessions to team members on ATF scripting and testing best practices.

Stay Updated: Keep abreast of the latest developments in ServiceNow, integrations, and automation technologies to recommend and implement improvements in testing methodologies..

Key accountabilities and decision ownership

• Accountable for end to end development

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Qualifications (Must):

Minimum 4 years of experience as a ServiceNow Developer

Advanced Knowledge of ServiceNow complex Integrations

Advanced Knowledge of ServicePortal

Advanced knowledge of software development lifecycle

Good knowledge about different SCDL

Critical thinker and problem-solving skills

Experience of leading a team will be an advantage

Good time-management skills

Great interpersonal and communication skills

 

Qualifications (Preferred):

ServiceNow CSA certified

Micro certification – Service Portal