CHENNAI · FULLTIME
ServiceNow Developer
Technogen
Chennai · onsite · Posted 40d ago
Sourced from
Undisclosed4–5 yrsfulltimeChennai
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Section · 01
About this role
Position: ServiceNow Developer
Experience: 4-5 Years
Location: Pune / Chennai / Bangalore / Hyderabad
Work Mode: Hybrid
Notice Period: Immediate to 15 Days Max
Openings: 2
Shift: 24x7 Rotational
Experience: 4-5 Years
Location: Pune / Chennai / Bangalore / Hyderabad
Work Mode: Hybrid
Notice Period: Immediate to 15 Days Max
Openings: 2
Shift: 24x7 Rotational
Key Responsibilities (Top 5)
- Design, configure, and develop solutions across ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB)
- Build and maintain integrations between ServiceNow and third-party systems using REST/SOAP APIs, MID Server, Integration Hub, Flow Designer
- Apply foundational CSM knowledge to support case management and cross-module alignment with ITSM
- Develop and maintain business rules, client scripts, UI policies/actions, ACLs, workflows, and Flow Designer flows
- Troubleshoot production issues, perform root-cause analysis, and implement fixes within agreed SLAs
Top 3 Must-Have Technical Skills
- ServiceNow ITSM Development - Proficiency: Expert (4-5 years hands-on experience)
- ServiceNow Integrations (REST/SOAP APIs, MID Server, Integration Hub, Flow Designer) - Proficiency: Advanced
- JavaScript Glide APIs - Proficiency: Advanced
Foundational Skills
- Communication Collaboration - Proficiency: Intermediate
- Problem Solving - Proficiency: Advanced
- Learning Agility - Proficiency: Intermediate
- Customer Centricity - Proficiency: Intermediate
Functional Skills
- Incident Management - Proficiency: Advanced
- Change Management - Proficiency: Advanced
- Stakeholder Coordination - Proficiency: Intermediate
- Service Excellence - Proficiency: Advanced
Technical Skills (Must-Have)
- ServiceNow ITSM Development - Proficiency: Expert (4-5 years hands-on)
- ServiceNow Integrations (REST/SOAP APIs, MID Server, Integration Hub, Flow Designer) - Proficiency: Advanced
- JavaScript Glide APIs - Proficiency: Advanced
- ServiceNow CSM (Customer Service Management) - Proficiency: Intermediate (foundational understanding)
- CMDB Configuration Management - Proficiency: Advanced
- ServiceNow Scripting (Business Rules, Client Scripts, UI Policies, ACLs, Workflows) - Proficiency: Expert
- ServiceNow Studio Update Sets - Proficiency: Advanced
- ServiceNow Certifications - CSA required; CIS-ITSM/CIS-CSM preferred
Good-to-Have Skills
- Now Assist/AI capabilities
- CMDB/CSDM alignment
- ITOM (IT Operations Management)
- GRC/IRM modules
- Presales or client-facing delivery experience
- ATF (Automated Test Framework)
- CI/CD DevOps experience
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
Customer ServiceDevopsit operationsitsmIncident ManagementIntegration HubGlideconfiguration managementapisgrccase managementCMDBItsm ModulesintegrationsChange Managementclient scriptsitomCSDMJavascriptArtificial Intelligence
Section · Company
About TechnoGen
Technogen
IT Services & Consulting
250
employees
2003
23 years old
Hyderabad/Secunderabad, Telangana
India
About
TechnoGen delivers comprehensive IT services and consulting for public and private sectors, emphasizing quality management and regulatory compliance.
Industries
IT Services & ConsultingRecruitment
Employee ratings
100 reviews
3.4/ 5
Culture
3.4
Career growth
3.1
Work-life
3.4
Employees rate it well for
Senior Management20Work Culture11Learning10Work Environment9Career Growth7
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