Servicenow Developer

Job Role – ServiceNow Developer

ServiceNow ITSM | ITOM | CMDB | Integrations | Workflow Automation | Scripting

Experience: 5-10 Years

Location: Chennai / Bangalore / Pune

Job Requirements

• 5+ years of hands-on experience in ServiceNow development and administration.
• Strong experience in ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge Management and Service Catalog.
• Expertise in JavaScript, Glide APIs, Business Rules, Client Scripts, UI Actions, Script Includes, UI Policies and ACLs.
• Experience developing workflows using Workflow Editor and Flow Designer.
• Strong knowledge of ServiceNow IntegrationHub, REST APIs, SOAP Web Services and MID Server-based integrations.
• Hands-on experience with CMDB, Discovery, Service Mapping and Asset Management modules.
• Experience customizing forms, catalogs, record producers, notifications and approval workflows.
• Knowledge of Service Portal, UI Builder, Employee Center and custom widget development.
• Experience working with Agile/Scrum methodology and ServiceNow SDLC processes.
• Understanding of ITIL processes and enterprise IT service management practices.
• Ability to troubleshoot production issues, perform root cause analysis and optimize platform performance.
• Strong documentation, stakeholder management and communication skills.

Key Responsibilities*

• Design, develop and maintain ServiceNow applications, workflows and platform customizations.
• Configure and enhance ITSM processes including Incident, Change, Problem, Request and Knowledge Management.
• Develop Service Catalog items, Record Producers, Approval Workflows and Automation Solutions.
• Build and support integrations with enterprise applications using REST, SOAP, IntegrationHub and MID Servers.
• Implement and maintain CMDB, Discovery and Asset Management capabilities.
• Customize Service Portal, UI Builder components and user experiences to meet business requirements.
• Participate in requirements gathering, solution design, development, testing and deployment activities.
• Troubleshoot complex platform issues and provide L2/L3 support for ServiceNow applications.
• Ensure platform security through RBAC, ACLs, data policies and governance controls.
• Create technical design documents, SOPs, runbooks, deployment guides and knowledge articles.
• Collaborate with infrastructure, application, operations and security teams for enterprise-wide automation initiatives.
• Drive continuous improvement through standardization, automation and adoption of ServiceNow best practices.