ServiceNow Developer

About the Role:

Job Title: Sr. ServiceNow Developer

Duration: Fulltime

Location: India / Remote

No. of Positions: 1

• 3--5 yrs. of experience.
• Shift timings – 2pm to 11 pm IST (40 hrs. week full time resources) – should be available for on-call rotation during critical project releases and hyper-care times.

JOB OVERVIEW:

• As a ServiceNow Developer, you will be responsible for developing, configuring, and customizing the ServiceNow platform to meet the organization's business needs.
• With a minimum of 3-5 years of experience, you will leverage your expertise in ServiceNow development to design and implement solutions, integrate systems, and enhance the overall functionality of the platform.
• You will collaborate with cross-functional teams, including business analysts, system administrators, and project managers, to translate requirements into technical solutions.

KEY RESPONSIBILITIES:

• ServiceNow Development: Design, develop, and implement ServiceNow applications, modules, workflows, and other functionalities to support business processes and requirements.
• Configuration and Customization: Customize ServiceNow platform components such as forms, fields, tables, UI policies, business rules, and client scripts to enhance user experience and meet specific business needs.
• Integration: Integrate ServiceNow with other enterprise systems, databases, and external applications using REST, SOAP, or other integration methods.
• Automation: Identify opportunities for automation within the ServiceNow platform and develop solutions to streamline processes, improve efficiency, and reduce manual effort.
• Incident and Problem Management: Collaborate with the IT Service Management (ITSM) team to develop and maintain effective incident, problem, and change management processes within ServiceNow.
• Reporting and Analytics: Create and maintain reports, dashboards, and analytics within ServiceNow to provide insights and support data-driven decision-making.
• Testing and Deployment: Perform thorough testing of developed solutions, including unit testing, system testing, and integration testing, and ensure successful deployment to production environments.
• Documentation and Training: Prepare technical documentation, including design specifications, user guides, and standard operating procedures. Conduct training sessions and provide support to end-users as needed.
• Best Practices and Continuous Improvement: Stay up to date with ServiceNow platform upgrades, new features, and industry best practices. Proactively identify areas for improvement and propose innovative solutions.

QUALIFICATIONS AND SKILLS:

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Minimum of 3-5 years of hands-on experience in ServiceNow development.
• Strong knowledge of ServiceNow platform components, including Service Catalog, Incident Management, Problem Management, Change Management, and Asset Management.
• Proficiency in ServiceNow scripting (JavaScript, Glide API), including business rules, client scripts, UI policies, and workflows.
• Experience with ServiceNow integrations using REST, SOAP, or other web service protocols.
• Solid understanding of ITIL processes and best practices.
• Ability to analyze complex business requirements and translate them into technical solutions within ServiceNow.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and collaboration abilities, with the capacity to work effectively in cross-functional teams.
• ServiceNow certifications, such as Certified Application Developer (CAD) or Certified Implementation Specialist (CIS), are a plus.