Servicenow Developer

Role & responsibilities

• Develop, configure, and customize ServiceNow applications based on business requirements.
• Work with ITSM modules including Incident, Problem, Change, Request, and Service Catalog.
• Develop Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer workflows, and ACLs.
• Build and maintain Service Catalog items, forms, workflows, notifications, and reports/dashboards.
• Integrate ServiceNow with external applications using REST APIs and troubleshoot platform issues.
• Participate in testing, deployments, upgrades, documentation, and ongoing platform support.

Preferred candidate profile

• Hands-on experience as a ServiceNow Developer with strong knowledge of the ServiceNow platform.
• Good understanding of ITSM processes and ServiceNow development best practices.
• Proficiency in JavaScript, Glide APIs, Business Rules, Client Scripts, UI Policies, and Flow Designer.
• Experience with REST API integrations, Service Catalog, ACLs, and reporting.
• Familiarity with Agile/Scrum, Git, and ServiceNow update sets/application deployment.
• ServiceNow CSA and/or CAD certification is preferred.