Servicenow Developer

Location: Financial District, Hyderabad

Work Mode: Full-time, Work from Office (5 Days a Week)
Shift Timing: Aligned with the CEST (Central European Summer Time) Notice Period: Candidates who can join within 15 days

Job Description

We are seeking a skilled ServiceNow ITOM Developer/Consultant with 4+ years of hands-on experience in implementing and supporting ServiceNow IT Operations Management (ITOM) solutions. The ideal candidate should possess strong expertise in Discovery, Service Mapping, CMDB, Event Management, and Integrations, along with a solid understanding of IT infrastructure and cloud technologies.

Key Responsibilities

• Design, develop, implement, and support ServiceNow ITOM solutions.
• Configure and maintain ITOM modules, including:
• Discovery
• Service Mapping
• Event Management
• CMDB
• Cloud Discovery
• Install, configure, and troubleshoot MID Servers.
• Develop and optimize Discovery schedules, credentials, and patterns.
• Manage CMDB data quality, health, and governance using Identification and Reconciliation Engine (IRE).
• Build and maintain Service Mapping for business-critical applications and services.
• Configure Event Management rules, alert correlation, and integrations with monitoring tools.
• Develop custom solutions using Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer.
• Create and support integrations with third-party applications using REST/SOAP APIs and Integration Hub.
• Collaborate with infrastructure, application, and business teams to ensure successful ITOM implementations.
• Participate in platform upgrades, deployments, and ongoing enhancements.
• Troubleshoot and resolve ServiceNow platform and ITOM-related issues.

Required Skills

• 4+ years of ServiceNow development and administration experience.
• Hands-on experience with:
• ServiceNow Discovery
• CMDB and CMDB Health
• Service Mapping
• Event Management
• MID Server Administration
• Strong knowledge of JavaScript, Glide APIs, and ServiceNow scripting.
• Experience with REST/SOAP integrations and Integration Hub.
• Understanding of IT infrastructure components:
• Windows/Linux Servers
• Network Devices
• Databases
• Virtualization Technologies
• Familiarity with cloud platforms such as AWS and Azure.
• Experience in Flow Designer and workflow automation.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow CIS Discovery and/or Service Mapping certification.
• Experience with monitoring tools such as Splunk, Dynatrace, AppDynamics, SCOM, SolarWinds, or Nagios.
• Exposure to Agile delivery methodologies.

Desired Candidate Profile

• Strong analytical and troubleshooting skills.
• Excellent communication and stakeholder management abilities.
• Ability to work independently and within global teams.
• Experience in end-to-end ITOM implementation projects.

Keywords: ServiceNow ITOM, Discovery, Service Mapping, CMDB, Event Management, Cloud Discovery, MID Server, IRE, Integration Hub, REST API, Flow Designer, JavaScript, AWS, Azure.