ServiceNow Developer (Software Engineer)

Our corporate activities are growing rapidly, and we are currently seeking a full-time, office based ServiceNow Developer to join our new Information Technology team in Navi Mumbai. 

We are seeking a highly skilled and motivated individual to join our team as a ServiceNow Developer. In this role, you will be responsible for developing, configuring, and maintaining solutions within the ServiceNow platform to meet business needs. Additionally, you will play a key role in analyzing business requirements, designing solutions, and providing support to ensure the effective utilization of the platform. 

Medpace is a full-service clinical contract research organization (CRO) providing phase l-lV clinical development services to the biotechnology, pharmaceutical, and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through the advancement of clinical research. We leverage in-country regulatory and therapeutic expertise across all major therapeutic areas including oncology, cardiology, metabolic, endocrinology, central nervous system, and anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, we employ more than 6,500 people across 40+ countries.

ServiceNow Development: 

• Design, develop, and implement solutions within the ServiceNow platform. 
• Customize ServiceNow applications to meet business requirements. 
• Develop and maintain integrations with other systems and applications. 
• Write clean, efficient, and maintainable code following best practices. 

Systems Analysis: 

• Work closely with business users to understand their needs and pain points. 
• Collaborate with stakeholders to gather and analyze business requirements. 
• Translate business requirements into technical specifications and solution designs. 
• Identify opportunities to improve processes and streamline workflows using ServiceNow. 
• Conduct impact analysis and risk assessment for proposed changes. 

Platform Support: 

• Provide ongoing support and maintenance for the ServiceNow platform. 
• Troubleshoot issues, investigate root causes, and implement solutions. 
• Monitor platform performance and ensure high availability and reliability. 
• Collaborate with cross-functional teams to resolve technical issues and implement enhancements. 

• Bachelor's degree or higher in Computer Science. 
• Preferred experience in one or more of the following: JavaScript, REST APIs, C#, ServiceNow, git, Azure DevOps. 
• Proven experience as a ServiceNow Developer, Systems Analyst. 
• Strong proficiency in ServiceNow platform development, including Scripting, Workflows, UI Policies, and Integrations. 
• Experience with ServiceNow modules such as Incident Management, Change Management, and CMDB. 
• Solid understanding of ITIL processes and best practices. 
• Excellent analytical and problem-solving skills. 
• Excellent computer skills. 
• Strong communication and interpersonal skills, with the ability to interact with stakeholders at all levels. 
• Ability to work independently and collaboratively in a fast-paced environment. 
• ServiceNow certification(s) preferred. 

If you are passionate about leveraging technology to drive business value and have a strong desire to make a difference, we encourage you to apply for this exciting opportunity to join our team as a ServiceNow Developer. 

#LI-Hybrid

When you join Medpace, you become part of an innovative team that brings cutting-edge therapies to market while building a meaningful and rewarding career focused on scientific excellence and improving patient outcomes around the world through continuous learning and cross-functional collaboration.

Purpose-Driven Work

• • Work alongside physicians, scientists, and industry-leading experts committed to advancing the global development of medical therapeutics through clinical research excellence

Collaborative Culture

• • Contribute to an interactive team environment that empowers decision making, creative thinking, and continuous learning through open communication and mutual trust.
  • Leadership throughout Medpace is both accessible and approachable

Continuous Growth & Development

• • Office based environment with on-site mentors
  • Defined career paths with clear advancement opportunities
  • Industry renowned onboarding and training programs designed to accelerate professional development
  • Ongoing training and continuous learning opportunities throughout your career
  • An environment that encourages employees to influence change, contribute ideas, and grow quickly

Other Employee Benefits

• • Competitive compensation programs that recognize and reward performance
  • Comprehensive health, wellness, retirement, and PTO benefits
  • Office based culture with occasional WFH that provides flexibility for eligible positions after training
  • Company-sponsored social events 

Please note benefits may vary based on country. 

What to Expect Next

A Medpace team member will review your application and if your profile matches our current needs, you will be contacted for an interview. While we review all applications carefully, we are unable to respond to every applicant, and only candidates selected for interviews will be contacted.