ServiceNow Developer - Knowledge Search Module Friday Online Drive

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.

What we are looking for

Role: ServiceNow Developer - Knowledge Search Module

Experience Range: 5 to 12 Years

Location: Pan india

Interview Date: Friday Online Drive

Must Have:

Strong experience in ServiceNow Development.

Hands-on experience with:

• ServiceNow Knowledge Management (KB)
• AI Search
• Search Sources
• Employee Center
• Service Portal
• Flow Designer
• IntegrationHub
• Expertise in JavaScript, Glide APIs, Business Rules, Script Includes, and Client Scripts.
• Experience configuring search relevance, indexing, and analytics.
• Knowledge of REST/SOAP API integrations.
• Strong understanding of ITSM processes and ServiceNow platform architecture.
• Experience with Agile/Scrum development methodologies.
• Good to Have:
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Experience with GenAI Search, Virtual Agent, and Employee Experience modules.
• Knowledge of ITSM, HRSD, CSM, or GRC modules.

Essential:

• Design, develop, and maintain ServiceNow Knowledge Management solutions.
• Configure and optimize Knowledge Search, AI Search, and Search Sources within ServiceNow.
• Implement and customize Knowledge Bases, Knowledge Articles, Categories, and User Criteria.
• Develop and enhance search functionalities in Employee Center, Service Portal, and Knowledge Management modules.
• Configure search indexing, relevance tuning, synonyms, stop words, and search analytics.
• Integrate ServiceNow Knowledge Management with external systems and enterprise content repositories.
• Create and maintain custom workflows, business rules, client scripts, script includes, and UI policies.
• Troubleshoot search-related issues and optimize platform performance.
• Collaborate with business stakeholders to gather requirements and provide technical solutions.
• Ensure compliance with ServiceNow development best practices and governance standards.
• Support platform upgrades, enhancements, and production deployments.

Minimum Qualification:

• 15 years of full-time education
• Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)