ServiceNow Developer( ITSM )

Role: ServiceNow Developer( ITSM )

Location: Bangalore/ Pune

Exp: 6-14 Years

Desired Competencies (Technical/Behavioral Competency)

Must-Have

1. Strong hands-on development experience across ServiceNow ITSM processes, including Incident, Problem, Change, Request, Knowledge, Service Catalog, SLA and major incident workflows.
2. Advanced ServiceNow scripting using JavaScript, Glide APIs, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions and Scheduled Jobs, with disciplined debugging and performance optimization.
3. Proven experience designing workflow automation through Flow Designer, subflows and reusable actions, while choosing configuration over customization wherever practical.
4. Experience building secure REST/SOAP integrations using IntegrationHub, scripted APIs, authentication profiles, MID Server patterns, logging, retry and exception handling.
5. Strong understanding of ServiceNow security and data design, including roles, groups, ACLs, scoped applications, import sets, transform maps, CMDB dependencies and upgrade-safe engineering practices.
6. Ability to translate functional requirements into technical designs, conduct peer reviews, prepare unit/ATF test evidence, support releases and troubleshoot complex production issues.

Good-to-Have

1. ServiceNow CSA is expected; CAD and/or CIS-ITSM certification is strongly preferred. ITIL Foundation certification is an advantage.
2. Exposure to ITOM, Discovery, Service Mapping, CSDM/CMDB health, Virtual Agent, Now Assist, Performance Analytics or Service Portal/UI Builder.
3. Experience with Agile delivery, source control, CI/CD, upgrade assessments, Automated Test Framework and customer-facing technical workshops.

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Role descriptions / Expectations from the Role

1

Own the technical design, configuration and development of scalable ServiceNow ITSM solutions aligned with business requirements, platform standards and ITIL processes.

2

Develop and enhance catalog items, record producers, workflows, flows, business rules, client logic, notifications, approvals, SLAs and reusable platform components.

3

Design and support reliable integrations with enterprise applications using REST/SOAP, IntegrationHub and MID Server, incorporating secure authentication, monitoring and error recovery.

4

Lead technical analysis, estimation, peer reviews, unit testing, ATF coverage, release support and root-cause resolution while maintaining coding standards and documentation.

5

Collaborate with process owners, architects, analysts and support teams; mentor junior developers; communicate risks and dependencies; and drive continual improvement of platform quality and user experience.