ServiceNow Developer - ITSM

About Company

Papigen is a fast-growing global technology services company delivering innovative digital solutions through deep industry experience and technical expertise. We help organizations with technology transformation and enterprise modernization across Cloud, Big Data, Java, React, DevOps, and more.

Our client-centric approach blends consulting, engineering, and data science to enable businesses to evolve and scale efficiently.

Role Overview

We are looking for a ServiceNow Developer with strong hands-on experience in ITSM development, configuration, integrations, Service Catalog, CMDB, workflows, and production support. The role involves developing enhancements, troubleshooting issues, supporting upgrades, and delivering ServiceNow solutions aligned with business requirements.

Key Responsibilities

• Perform ServiceNow administration and development across Incident, Problem, Change, Release, Service Request, CMDB, Knowledge Management, and Chat modules.
• Develop and customize Business Rules, Client Scripts, UI Policies, UI Actions, UI Scripts, UI Pages, Script Includes, ACLs, and Workflows.
• Configure and manage CMDB, Tables, Import Sets, Update Sets, Transform Maps, Data Sources, and Transform Scripts.
• Develop and customize Service Catalog items, variables, record producers, approvals, and workflows.
• Develop and maintain REST/WSDL/JSON integrations with third-party applications such as Splunk and AppDynamics.
• Perform deployments and migration activities across Dev, QA, and Production environments.
• Support ServiceNow upgrades, patches, testing, and enhancements.
• Troubleshoot production issues using system logs and perform performance optimization.
• Work on email notifications, inbound actions, scheduled jobs, events, triggers, reports, and dashboards.
• Support Performance Analytics and complex UI customizations.
• Provide production support, bug fixes, enhancements, and root-cause analysis.
• Prepare and maintain technical documentation and user procedures.
• Collaborate with customers, developers, technology teams, and vendors to understand requirements and deliver solutions.
  
  

Required Skills & Experience

• 3–5 years of hands-on ServiceNow development experience.
• ServiceNow Certified Implementation Specialist – Mandatory.
• ServiceNow Architect certification – Good to Have.
• Strong experience with ITSM modules, CMDB, Service Catalog, and Workflows.
• Hands-on expertise in Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and ACLs.
• Strong JavaScript, jQuery, Prototype, and Jelly scripting knowledge.
• Strong understanding of REST, WSDL, JSON, and third-party integrations.
• Experience with Import Sets, Transform Maps, Update Sets, and data migration.
• Experience with ServiceNow production support, upgrades, troubleshooting, and performance tuning.
• Knowledge of Performance Analytics, notifications, reports, scheduled jobs, events, and triggers.
• Strong communication, analytical, and problem-solving skills.
• Ability to work independently and take ownership of assigned deliverables.
  
  

Skills: discovery,windows administration,http,tcp/ip,configuration management,cyberark,load balancer,json,application dependency mapping,servicenow,service mapping,ci/cd,oracle cloud infrastructure,itil,vmware,cloud discovery,websphere,xml,apache,unix/linux administration,iis,itsm,cmdb