ServiceNow Developer (ITSM , TOM, CMDB, IRM )Walkin-in_ 19-Sep-26

Walkin-in - TATA Consultancy Services LTD, Delivery Center, Technopark Campus, Kariyavattam P.O, Thiruvananthapuram -695 581

Exp Range-4 to 12 Yrs

• Module Development:
• Configuring and customize on multiple modules (ITSM, ITOM, HR Service Delivery & Governance Risk Compliance) of ServiceNow depending on the business Requirement.
• Workflow Automation:
• Design and implement workflows, business rules, UI Actions and Client Scripts to automate complex business processes.
• Experience on Catalog Development and Flow Designer creation.
• Must Possess hands on experience on integrations between ServiceNow and external systems using REST/SOAP APIs and MID Servers.
• Expertise on Incident Management - Incident Resolution and Escalation Process, SLA Management
• Problem Management - Root Cause Analysis Problem Resolution and Workarounds
• Change Management – Risk Assessment and Impact Analysis, Change Planning and Scheduling to Change Implementation expertise on the Change management Lifecycle.
• Strong Understanding on Knowledge Management.
• Must have a Hands-on experience with Java Script and ServiceNow Scripting Language
• Integrations: Hands on experience with APIs – REST, SOAP, Scripted REST API, MID Server Integration, and expertise on using Integration Hub.
• ITOM Implementation and Configuration
• Discovery Configuration: Manage and Maintain CMDB (Configuration Management Database).
• Expert in Service Mapping who can understand the relationships between applications, servers, and infrastructure components.
• Experience on Cloud Discovery such as AWS, Azure, and Google Cloud.
• Event Management to integrate with monitoring tools for real-time monitoring.
• Orchestration workflows to automate routine tasks.
• Expertise on Performance Analytics – KPIs, Indicator Creation Scorecards and Widgets.
• HR Service Delivery: Experience on Onboarding Process Implementation, Workflow Automation and User Training and Support after onboarding.