ServiceNow Developer ITOM

• Design, develop, and implement ServiceNow ITOM modules including:
• Discovery
• Service Mapping
• Event Management
• Orchestration
• CMDB (Configuration Management Database)
• Configure and maintain MID Servers, Discovery schedules, and patterns.
• Implement and manage Service Mapping for business services and applications.
• Integrate ServiceNow with third-party monitoring tools (e.g., SolarWinds, Dynatrace, Splunk).
• Work on Event Management including alert correlation, event rules, and dashboards.
• Ensure CMDB health by managing:
• Data normalization
• Data reconciliation
• CI relationships
• Develop workflows, business rules, and scripts using:
• JavaScript
• Glide APIs
• Troubleshoot and resolve issues related to ITOM modules.
• Collaborate with cross-functional teams (ITSM, SecOps, DevOps).
• Participate in upgrades, patching, and platform enhancements.

Required Skills:

• Strong experience in ServiceNow ITOM modules
• Hands-on with:
• Discovery & Service Mapping
• CMDB & CSDM model
• Event Management
• Knowledge of:
• REST/SOAP integrations
• MID Server setup and troubleshooting
• Cloud technologies (AWS, Azure preferred)
• Good scripting skills in JavaScript
• Understanding of ITIL processes

Preferred Qualifications:

• ServiceNow Certifications:
• Certified System Administrator (CSA)
• Certified Implementation Specialist ITOM
• Experience with:
• Cloud Discovery
• Kubernetes / Containers
• Automation & orchestration tools

Soft Skills:

• Strong problem-solving and analytical skills
• Good communication and stakeholder management
• Ability to work independently and in a team

Nice to Have:

• Exposure to DevOps tools (Jenkins, Git)
• Knowledge of AIOps / Predictive Intelligence
• Experience in large enterprise environments.