ServiceNow Developer - ITOM (Discovery / Service Mapping)

Location: Hyderabad, India
Experience: 610 Years
Employment Type: Full-time
Role Overview
We are looking for an experienced ServiceNow Discovery & Service Mapping Developer to build and maintain Discovery patterns, Service Mapping, Event Management rules, and MID Server integrations. The candidate should have strong scripting knowledge and the ability to troubleshoot CMDB and infrastructure discovery issues.
Must-Have Skills
610 years of experience in ServiceNow development
Strong hands-on experience with ServiceNow Discovery
Experience developing and maintaining Discovery Patterns, Probes, and Sensors
Strong experience with Service Mapping and Service Mapping scripts
Experience with Event Management and event correlation rules
Strong knowledge of MID Server configuration and integrations
Experience with credential-based discovery
Understanding of network and infrastructure discovery protocols
Strong JavaScript and ServiceNow scripting skills
Experience troubleshooting CMDB data quality issues
Ability to work with infrastructure and network teams
Experience in Problem Management and Engineering Management
Strong troubleshooting, analytical, and problem-solving skills
Experience working in Agile/Scrum delivery environments
Good technical documentation and communication skills
Good-to-Have Skills
CIS Discovery certification
CIS Event Management certification
Hands-on experience resolving complex CMDB data quality issues
AIOps experience
Advanced event correlation experience beyond native ServiceNow capabilities
Experience with ITOM Visibility
Knowledge of ServiceNow CMDB and CSDM
Experience with Discovery of cloud environments such as AWS/Azure
Experience with large enterprise ServiceNow implementations
ServiceNow CSA/CAD certification
Key Responsibilities
Develop and maintain Discovery Patterns, Probes, and Sensors.
Build and maintain Service Mapping scripts.
Configure Event Management correlation and alert rules.
Configure and troubleshoot MID Server integrations.
Work with infrastructure/network teams to validate discovery results.
Identify and resolve CMDB data quality issues at the scripting level.
Support Problem Management and root-cause analysis.
Document Discovery patterns, scripts, and configurations for long-term GCC ownership.
Support defect resolution and continuous improvement of the ServiceNow platform.

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