Servicenow Developer- HRSD

1. Please note - As a part of the interview process, we would run the background verification once you clear the initial round. Steps attached.

2. You will be getting a mail from smart scheduler for booking a slot as per the availability (for interview scheduling perse Manisha Upreti from TA will connect will touch base).

3. Please share your LWD SS/acceptance from HR.

I request you to kindly share the following details with me along with the updated resume on [email removed] :

• Total Experience:
• Relevant Experience:
• Alternate contact no:
• Current Payroll Company? :
• CTC:
• Expected CTC:
• Notice Period(Official):
• Last Working Day (If applicable):
• Counteroffer in Hand:
• Comfortable with Bangalore/Chennai/Gurgaon Location in hybrid:
• Are you comfortable working on Hybrid mode? Yes /No
• Please share your lwd ss/acceptance from HR

Role Summary:

We are looking for a ServiceNow Developer / Lead with strong hands-on expertise in both HR Service Delivery (HRSD) and Software Asset Management Professional (SAM Pro) modules. This role will drive enterprise-wide implementations, focusing on employee experience transformation and software asset optimization & compliance.

Key Responsibilities:

Architecture & Solution Design

• Define and lead end-to-end ServiceNow architecture across HRSD and SAM Pro
• Ensure scalable, secure, and high-performance solutions aligned with enterprise standards

HRSD (HR Service Delivery)

• Implement and optimize:
• HR case management
• Employee lifecycle events (onboarding, offboarding, transitions)
• HR knowledge management
• Drive employee experience improvements through automation and self-service

Integration & Automation

• Integrate with HR systems, procurement tools, CMDB, and Discovery
• Identify and implement AI/automation opportunities across HR and SAM workflows

Governance & Stakeholder Management

• Define governance models, policies, and best practices
• Collaborate with HR, IT, Procurement, and Finance stakeholders
• Lead design reviews, provide technical guidance, and mentor teams

Required Skills & Experience:

1. 7-12+ years of IT experience with strong ServiceNow background
2. Hands-on experience in:
3. HRSD module implementation
4. SAM Pro (Software Asset Management Professional)
5. Strong understanding of:
6. Software licensing models (Microsoft, Oracle, Adobe, etc.)
7. HR processes and workflows
8. Experience with CMDB, Discovery, integrations (REST/SOAP APIs)
9. Strong analytical and stakeholder management skills

Preferred Qualifications:

• ServiceNow CSA (Certified System Administrator)
• Certified Implementation Specialist HRSD
• ServiceNow Application Architect / CTA (preferred)