Servicenow Developer - GRC/IRM

Work you will do :

As a Consultant/Senior Consultant, you would be expected to perform the following activities:

• Well versed with the application deployment and configuration baselines, and understanding of how the application environment operates in a secure environment and how exceptions are handled during operations.
• Facilitate use of technology-based tools or methodologies to continuously improve the monitoring, management, and reliability of the service.
• Define the architecture and design elements for the implementation of ServiceNow GRC solution (including design data/object models, technical workflow diagrams, access control models, etc.).
• Understand the business requirement and define & document epics, user stories, create UI mock-ups and having a roll-up the sleeves approach to make things happen.
• Facilitate service now training and support team on complex system configuration
• You will collaborate with our clients to resolve their business problems by translating functional requirements into technical solutions.
• You will be responsible for end-to-end application design, workflow configurations, and customizations.
• Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints, and technological realities.

Key Responsibilities (GRC/IRM)

• Configure and customize ServiceNow GRC/IRM modules including Policy & Compliance, Risk Management, Audit Management, BCM, TPRM, and CCM
• Develop and customize IRM Workspaces, Portals, forms, dashboards, and reports
• Build and maintain client-side and server-side scripts including Business Rules, UI Policies, and Script Includes
• Integrate ServiceNow with external systems using REST and SOAP APIs
• Perform system administration activities including configuration changes, user support, and upgrades
• Work closely with stakeholders to understand business, risk, and compliance requirements
• Support governance: audit-ready evidence, change/release management, documentation/runbooks, and role-based access controls.

Optional Responsibilities (Other use cases)

Support SecOps modules such as Security Incident Response (SIR) and Vulnerability Response (VR)

Required Qualifications

• 3-8 years of ServiceNow development experience
• Hands-on experience with ServiceNow GRC/IRM modules
• Strong scripting experience using JavaScript and ServiceNow APIs
• Experience in workspace and portal development
• Exposure to API-based integrations
• Understanding of risk, compliance, audit, and regulatory concepts

Preferred / Nice to Have

• ServiceNow CSA (Mandatory), CAD and GRC/IRM-related CIS-certifications.
• Scripting (ServiceNow JavaScript), performance tuning, and large-scale data ingestion.

Core Skills

ServiceNow GRC/IRM, CMDB, Flow Designer/Integration Hub, integrations, reporting/dashboards, stakeholder coordination, good communication and presentation.

Education:

• Bachelors/ Master’s degree in information technology or related field